How do I have my computer fixed under warranty? (644 Views)
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Student
nans31
Posts: 1
Member Since: ‎06-07-2011
Message 1 of 3 (644 Views)

How do I have my computer fixed under warranty?

Presario CQ62, the warranty is through July. I have keyboard problems, 2 keys have broke and the left shift freezes most of the time... I took it to a local computer shop who looked at it and said he could replace the whole keyboard. Is this covered under the basic 1 year warranty, and if so how in the heck do I access that service??

 

thanks..

Provost
DavidPK
Posts: 30,564
Member Since: ‎09-24-2010
Message 2 of 3 (639 Views)

Re: How do I have my computer fixed under warranty?

Hi,

 

If the keyboard is faulty, it will be covered by the warranty.

 

If you live in the US, you can contact HP Here.

 

For anywhere else in the world, start Here.

 

Regards,

 

DP-K



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Honor Student
wife
Posts: 3
Member Since: ‎06-08-2011
Message 3 of 3 (615 Views)

Re: How do I have my computer fixed under warranty?

take your computer with receipt of purchase to the store you bought it from or any store that sells hp products.

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