06-07-2011 08:37 AM
Presario CQ62, the warranty is through July. I have keyboard problems, 2 keys have broke and the left shift freezes most of the time... I took it to a local computer shop who looked at it and said he could replace the whole keyboard. Is this covered under the basic 1 year warranty, and if so how in the heck do I access that service??
06-07-2011 08:47 AM
If the keyboard is faulty, it will be covered by the warranty.
If you live in the US, you can contact HP Here.
For anywhere else in the world, start Here.
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Microsoft Windows Expert - Consumer
08-14-2014 09:55 AM
my laptop i bought at best buy when i ran system mechanic it detected 234 core data conflicts and hard drive errors i cannot turn it off because it has trouble logging on the hard drive is shot it is under warranty can i have it replaced