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hcarlisle
Posts: 1
Member Since: ‎01-07-2014
Message 1 of 2 (91 Views)

I can not stop the pop ups when I am on the net.

I have gone in and chcked the box the stops the pop ups and guess what I sill get pop ups can anyone please help me with this it its making surffing impossible and is slowing my laptop down

HP Support Agent
Lil_Lisa27
Posts: 2,122
Member Since: ‎09-04-2013
Message 2 of 2 (51 Views)

Re: I can not stop the pop ups when I am on the net.

Hi hcarlisle,

Welcome to the forums!

To confirm in Internet Explorer, you have disabled the pop-ups by going into the Internet Options, and then selecting the Privacy tab? Have you running a virus scan on your computer? Does this only happening in Internet Explorer, or does the same thing happen in Chrome/Firefox?

Please also provide me with the full model number of your computer. I have included the document 'Guide to finding your product number'. As well the version of Windows that you do have. I have included the document 'Which Windows operating system am I running?', if you need it.

Look forward to hearing from you.
 

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Lil_Lisa27
I work on behalf of HP
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