HP Support Forums
Join in the conversation.
01-10-2012 12:41 PM
Recently all the Blu-ray discs that I have tried to run, will not read. Not even the discs that I have had no problems with in the past. I need some help to find out why my driver is not properly reading.
01-11-2012 12:20 PM
Are you able to read any type of disc at all?
Try this MS FIXIT if you cannot,
also if this is not it, can you tell me the Model # of your ENvy 17 ?
I can send you a link to install some new SW.
"Did my response help with your issue? If so, please give me Kudos by clicking the "Kudos" button or mark the post that solved your problem as the Accepted Solution. Thanks!"
01-28-2012 07:36 PM
03-28-2012 10:55 PM
my hp envy 17's blu rayplayback has never worked without issue but now doesn't work at all. A $3000 piece of junk.
03-29-2012 07:11 AM
Keep posting guys! We want to all know about the envy 17 blu ray failures. Maybe, just maybe, if our spirits are high and our hearts are pure an HP rep will respond (miracles have happened). I had squaretrade repair the blu ray drive (they put in a new lense) and it did not fix anything. This issue goes to the core of the envy manufacturing process. So, after 1 month of repair work they took it back and gave me the full price of the laptop back. If you go with their 3 year care plan, BE PERSISTENT and write reviews on amazon or other sites.
05-05-2012 01:32 PM
same here for me, the blu-ray player simply won't work.
it reads the disk, but won't play it when i press play repeatedly, i just get the HP media player and a blank screen.
am completely at a loss, i mean, partly disappointed too. i spent a lot of money to buy the envy 17 1050. i would have expected that it would at least have been a little more reliable in this respect! i might add, that i have no problems playing DVDs at all. am toying with the idea of a 'year zero' complete re-boot of the operating system, but am not really in the mood to spend 2-3 days backing up my data and re-installing all my software!
please help! best, mark.