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I have installed a new SSD drve on my HDX 1250 Laptop, but my fingerprint reader does not work after (73 Views)
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mars434343 Top Student
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mars434343
Posts: 17
Registered: ‎07-24-2012
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I have installed a new SSD drve on my HDX 1250 Laptop, but my fingerprint reader does not work after

‎08-22-2012 05:38 AM

I tried renew the driver, bbut it did not help. I have a Application and Driver Recovery CD, can I find the right driver there?

When I start Windows I can see the icon on screen and it is searching some seconds, but finaly it telles me no fingerprintreader found?

 

 

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SeanS
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Registered: ‎11-22-2011
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Re: I have installed a new SSD drve on my HDX 1250 Laptop, but my fingerprint reader does not work a

‎08-27-2012 08:09 AM

Hey Mars,

 

Have you made sure the Biometric support is enabled? Here is a general article regarding error regarding the Fingerprint reader. It will walk you through a handful of steps on how to resolve errors regarding the fingerprint reader.

 

Troubleshoot a Fingerprint Reader

 

Let me know if this articles helps resolve the issue. If not post back with any new details and we can continue from there.

 

Thanks,

Sean

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mars434343 Top Student
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mars434343
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Registered: ‎07-24-2012
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Re: I have installed a new SSD drve on my HDX 1250 Laptop, but my fingerprint reader does not work a

‎08-28-2012 10:50 AM

Hello Sean

 

First thanks for Your help, I have tried to renew the BIOS, also back to the version there was installed when I bougt my laptop i 09.

But when I start up computer and press f10 I cant find a way to enable the reader, therefor I think it is always enabled, but when I start up there is a logo on my screen telling me: No fingerprintreader found? I also have to tell You if I put back my old harddisk everything workt perfect! So it happened after I changed to the new SSD drive!

So what do I do now?

 

Regards

Hans

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