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th_resa
Posts: 1
Member Since: ‎08-23-2014
Message 1 of 2 (49 Views)

Intermittment Problem -unable to shut down & really slow startup

Hi everyone 

 

Recently, my laptop has been experiencing problems of shutting down. I was unable to shut down despite clicking on the key. The time to load the login page and the home page has also gotten much longer

 

The problem still persist despite deleting several softwares and files, so i guess it isnt a space memory problem.

 

Is there anyway that I can get my laptop checked? and revert it to the original fast speed?

 

Thanks guys! 

Provost
DavidPK
Posts: 32,562
Member Since: ‎09-24-2010
Message 2 of 2 (36 Views)

Re: Intermittment Problem -unable to shut down & really slow startup

Hi,

 

Shut down the notebook.  Tap away at the esckey as you start the notebook to enter the Start-up Menu.  Select the Bios option ( f10 ) and under the Advanced or Diagnostic tab you should find the facility to run tests on both the Hard Drive and Memory.  Post back with the details of any error messages.

 

Note:  If the option to run these tests is not available in the Bios Menu, use the f2 diagnostic menu instead.

 

Can you also post back with the following details.

 

  The full Model No. and Product No. of your notebook - see Here for a guide on locating this information.

 

  The full version of the operating system you are using ( ie Windows 7 64bit ).

 

Regards,

 

DP-K

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