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09-04-2009 06:12 AM
09-17-2009 07:37 PM
12-04-2009 09:56 AM
We had the same issue. Bought the laptop 7-8 months ago and it was working fine. Booted up one morning and we had an 'ink blot' in the bottom-middle of the screen and over the nexr few days it 'grew'. We called HP support and they told us the same thing: the LCD damage was done by us by, and get this, "opening and closing the LCD too hard" and that it was not covered by warranty, which is absurd considering the cost of repairing it is almost as much as we paid for the laptop new.
I am submitting a compaint to the BBB over this (what good is a warranty that does not cover parts of the product) and I am also going to submit this story to The Consumerist which is a very public place to address such complaints as these. I urge everyone to do the same and hopefully HP will get their head on straight.
12-12-2009 03:12 PM
I filed a BBB report for my cracked screen and HP Executive Customer Relations contacted me and made a "one-time exception" (their words) to the warranty policy and replaced my LCD screen free of charge. I'm sure this does not mean that they will do it for everyone, but if you present an honest account of how the LCD failed and ask for a reasonable solution, I can say that it is possible you will have your issue resolved. Please no msgs on how I worded my complaint etc, since this is the extent of what I will say about this matter.
04-21-2010 07:17 PM
I have the g71 notebook, and my screen looks like it was shattered. It's like cracked glass with severe discoloration. I talked to the online customer support, and they gave me the same run around they gave everyone else, about it being accidental damage and wanting $400 to fix it. I know more or less everyone has said their started on their g60, but I'm wondering if anyone has had similar issues with the g71. I left the house, came home, and turned my laptop on, and this is how the screen looked.
04-21-2010 08:50 PM
04-22-2010 09:35 PM
First off, my passport account wasn't working so I had to create another one... so sorry for the random change...
But.. unless you're the fairy who zapped it.. It would be pretty awesome if someone could actually HELP, as opposed to being sarcastic...
The laptop was on a table.. by itself, in a locked house, where no one had access to it, AT ALL. Went to work, it was fine, came home, opened it, went to the the bathroom, came back, and that's how the screen was. I'm not the only person I've seen with this same issue. If you go to the forum linked here, there are others who seemed to have done nothing, but had their screen look like it was beaten with something. Unless the only solution is to a. not use the laptop or b. not leave it without proper supervision... in fear it will spontaneously self destruct, I'd kind of appreciate answers.
My curiosity is aimed towards the g71 model. When I spoke to HP last night they denied any of the G series having ANY sort of issue with the LCD. I pointed out the forum here, and then the story changed to "Well, the G 60 may have an issue, but I haven't heard of this with any other of the G series models."
04-24-2010 08:59 AM
04-24-2010 05:53 PM
I agree with your statement that "LCD's do not crack themselves" However, this seems to be a defect in HP's wide screen laptops. Normal opening and closing of the cover can crack the LCD, and repair of the screen can cost almost as much as the laptop did to begin with. HP's customer service while dealing with this problem is horrible, they give you the run-around (and can be extremely rude) and then tell you it was customer induced damage. HP needs to have a recall on these models or refund customers the money they have spent fixing these problems. The rectangular shape of the wide screen is just not strong enough to withstand even the small pressure applied from opening the cover- which would be normal wear and tear.