HP Support Forums
Join in the conversation.
11-18-2008 05:00 PM
Hi there, apologies if this is misplaced.
My left click button is broken, not the wire or the plastic underneath bit-- but the button itself.
It isn't cracked in half or anything, but the small bit of plastic that clips the wire into place has broken on one side. It's very small, probably just from wear and tear (although I've only had it a year-- it is a DV 6000 model).
I just use it for school, really general stuff- and have a small tablet w/ pen as an alternative-- but it's kind of a nusance and was really hoping I could just buy a replacement button somewhere. Does HP supply them? I did some google searching and only pulled up letter-key replacement.
I really don't want to be the girl with the blatantly broken, ghetto computer that is missing important buttons.
11-18-2008 09:22 PM
To the best of my knowledge HP cannot send out just one single mouse touchpad button. If you are still in warranty and the issue is normal wear and tear (not accidental damage) then HP can have it serviced, that will take about 2 weeks. If you are out of warranty, then it would be far cheaper and less time consuming to use a USB external mouse.
11-19-2008 05:04 PM
That's a bother. I am under warrenty, and probably have some other little complaints I could call in about anyway-- but I don't have time to part with my computer until January break. I'll just have to call sometime soon, I figured that would be the case-- I just had a lofty idea that maybe there was some hidden part of the HP site where I could purchase random bits and bobs.
Thanks for replying!
11-19-2008 07:56 PM
I know you CAN order the plactics Kit for an hp notebook, but I don't know if that part is considered user replaceable, or if replacing it would void your warranty. It might be like a keyboard...you CAN order one, but you can't install it yourself without voiding your warranty because you are dealing closly with the motherboard. If that little button just snaps on then you'd be fine, but if not, if the entire pad has to be replaced to get that button, then you might not be able to replace it yourself without compromising your warranty. I beleive the plastics kit cost about $55-$60 bucks. I don't know if the plastics kit has that specific button or not.
11-21-2008 12:24 PM
My posts are my opinions and experiences from working in the tech industry
11-23-2008 02:27 AM