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Honor Student
wam26
Posts: 3
Member Since: ‎08-21-2014
Message 1 of 6 (137 Views)

Laptop disconnests from internet unable to access unless restart system

Hp ENVY M6, system indicates there is no connection to internnet or connection is lost. when I restert everything is okay. This occurs daily sometimes more than once. This is incorrect because my Ipad never loes connection to internet. Any solution?

HP Support Agent
MechPilot
Posts: 2,431
Member Since: ‎03-11-2014
Message 2 of 6 (104 Views)

Re: Laptop disconnests from internet unable to access unless restart system

Hello wam26,

 

Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.

 

I have read your post on how your notebook computer disconnects from the network, how it will not reconnect unless it restarts again, and I would be happy to assist you in this matter!

 

For further assistance, I will need to know:

 

  1. The Product and Model Number of your notebook computer.
  2. The version of Windows you have installed on your computer.
  3. If your computer has completed all of its important Windows Updates.
  4. If you have updated your HP drivers using the HP Support Assistant.
  5. If this is an on-going, or recent issue.

Please re-post with the necessary information, this way I will be able to research this further for you. I look forward to your reply!

Cheers!

MechPilot
I work on behalf of HP



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Honor Student
wam26
Posts: 3
Member Since: ‎08-21-2014
Message 3 of 6 (98 Views)

Re: Laptop disconnests from internet unable to access unless restart system

[ Edited ]

serial# [edited Serial Number by Moderator]

product # C2L85UA#ABL

model # M6-1164

 

window 8.1

 

This is an onging problem that has existed for over a yea

Honor Student
wam26
Posts: 3
Member Since: ‎08-21-2014
Message 4 of 6 (97 Views)

Re: Laptop disconnests from internet unable to access unless restart system

all updates are done automatically

 

HP drivers downloads have been done have been done

Moderator
george-p
Posts: 6,448
Member Since: ‎01-09-2014
Message 5 of 6 (89 Views)

Re: Laptop disconnests from internet unable to access unless restart system

Hi @wam26 ,

 

Thank you for visiting the HP Support Forums. I needed to edit your post and remove the Serial Number. From our Rules of Participation:

Protect privacy - yours and others'. Don't share anything about yourself that you would not want to see on a road-side billboard. Don't post contact or other personal information-your own or anyone else's-or any content that you receive in one-to-one communications without the author's consent. For example, don’t post your computer’s serial # or contact information publicly, and do not allow someone you don’t know to remotely take control of your computer.

If you need people to contact you directly, either ask them to send you a private message or subscribe to the thread so you will be notified when there are replies. You may also click on your name anywhere in the forum and you will be taken to your profile page, where you can find a list of threads you have participated in.

Sharing personal email addresses, telephone numbers, and last names is not allowed for your safety. If you have any questions feel free to send me a private message in reply.

Thank you
George

I work for HP
HP Support Agent
MechPilot
Posts: 2,431
Member Since: ‎03-11-2014
Message 6 of 6 (58 Views)

Re: Laptop disconnests from internet unable to access unless restart system

[ Edited ]

Hello again wam26,

 

Thank you for providing your information!

 

To re-establish a consistent connection between your notebook and the network, I recommend following this document on Troubleshooting Wireless Network and Internet (Windows 8). This should help run a diagnostic on your system using the Network and Internet Troubleshooter, as well as steps to keep your system on the wireless network.

 

Additionally, I also suggest following the steps below to ensure your power management settings are not interfering with

your network connection:

 

1. Open DEVICE MANAGER
2. Open up NETWORK ADAPTERS
3. Right click on the WiFi Adapter for the pc and left click on PROPERTIES
4. Click on POWER MANAGEMENT at the top.
5. Remove the check mark beside : ALLOW THE COMPUTER TO TURN OFF THIS DEVICE TO SAVE POWER
6. Click OK
7. Close DEVICE MANAGER and test.

 
NOTE: It may also be checked under the FAMILY CONTROLLER (eg. Realtek PCIe GBE Family Controller which would be listed under the WiFi Card). If so, you could remove the check mark beside ALLOW THE COMPUTER TO TURN OFF THIS DEVICE TO SAVE POWER.

 

If the issue persists, I recommend following the steps below, starting with a flush of the DNS:

 

Step 1. Click the Start button
Step 2. In the search box, type "Command Prompt"
Step 3. Right-click Command Prompt

Step 4. Click Run as administrator
Step 5. At the command prompt, type "ipconfig /release" and press Enter

Step 6. Type in the command "ipconfig /flushdns"

 

Was this successful? If not, I would like you to  reset the TCP/IP stack. To do this follow the next set of steps I have set out below:

 

Step 1. Click the Start button
Step 2. In the search box, type "Command Prompt"
Step 3. Right-click Command Prompt

Step 4. Click Run as administrator
Step 5. Type "netsh winsock reset catalog" and hit Enter
Step 6. Type "netsh int ip reset reset.log" and hit Enter
Step 7. Restart your computer

 

Next, if none of the above works I would like you to try to Install Windows updates in Windows 8. I would recommend you ensure all updates are done.

 

Next I would like you to try the next set of steps I have set out for you below:

 

Step 1. Click the Start button
Step 2. In the search box, type "Windows Explorer"

Step 3. Click on Windows Explorer

Step 4. In the Address bar at the top try to stream a video or download Google Chrome

 

If you are still not able to connect to your network, you will need to remove and re-install the WiFi adapter drivers on your notebook. To do this, I recommend removing the drivers in Programs and Features and the Device Manager. Once the old software is removed, please restart your computer. The drivers for your wireless network adapter can be downloaded an installed by following this document on Downloading or Updating Software and Drivers for HP Computers.  

 

Next, if nothing has worked we are going to try using Using Microsoft System Restore (Windows 8) to restore your computer back to a point in time before this issue arose. This will not affect any personal files you have on your computer, but it will affect any settings you have changed or applications you have installed since the time you go back to. These will have to be re-done once we are finished.

 

Lastly, If we still have the issue we are at the point where we need to use the HP Support document: Backing Up Your Files (Windows 8) to back up your personal files. Once we have done this successfully I would like you to review and follow the steps set out in the HP Support document: Performing an HP System Recovery (Windows 8), which will walk you through restoring your computer back to factory.

 

***NOTE: This will destroy everything on your computer so make sure you have backed up everything you wish to keep.

 

As this will completely replace ALL your software on your computer this should resolve your issue. 

 

reference: http://h30434.www3.hp.com/t5/Other-Desktop-PC-Questions/ethernet-not-working-on-slimline-desktop/m-p...

 

Please re-post with the results of your troubleshooting, and I look forward to your reply!

Regards :smileyhappy: 

MechPilot
I work on behalf of HP



Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the right to say “Thanks” for helping!
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