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Student
maggie92
Posts: 1
Member Since: ‎03-02-2013
Message 1 of 2 (348 Views)

Laptop plugged in but not charging

Hi, 

My HP Envy m6 is brand new. When I plug it in to charge, it charge until about 50%, and then remains there saying "plugged in, not charging". It then takes a couple days for the computer to eventually get to 100%. Is that some kind of power option that goes with windows 8?

Professor
npw05001
Posts: 2,472
Member Since: ‎02-19-2013
Message 2 of 2 (319 Views)

Re: Laptop plugged in but not charging

Hello maggie92,

 

I see that you are having problems with your battery charging. I would like to help with this issue but I need some more information from you.

 

Can you provide your model and product number? Here is a link showing how to find that information.

 

 

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