Laptop sent for repair, now has 2GB of ram missing!!!!!!

[paultays]

I have recently had my laptop (a DV6-1333sa) repaired by HP, which went pretty smoothly.

But I did notice that my repaired computer was running a little slower than before, so I checked the repair notes against the technical specifications for my laptop, and found that they had put in 2GB of RAM on the repair, when it should have been 4GB.

I then checked on my laptop, and sure enough, only 2GB was inside.

Whilst I am grateful for a speedy repair from HP, I really would like my laptop to run with the speed it was running with before my repair. Having watched some videos on the HP website / YouTube, I feel confident enough to install the RAM myself if it was sent out to me in the post.

Moderators - I have tried to find an email to contact HP about my problem and eventually ended up here, so apologies if this is the wrong place, but if somebody can help or point in the right direction I'd be grateful! I also apologise for posting this again, I hopefully will get a worthwhile response.

For anybody from HP - I can pass on the serial numbers / repair details upon request, it didn't seem appropriate to just include them in the post

Regards

Paul Taylor

[kamat_hp]

You can actually check the amount of RAM installed by going to System properties in Control panel and also BIOS screen of your laptop.

To confirm if HP has/hasn't doesn't any mistake at their end, kindly open the memory (RAM) compartment on bottom of compartment and check if you fan find 2 memory modules(2 x 2GB).

Please see documentation  for your laptop to see how you can check this out

http://h10032.www1.hp.com/ctg/Manual/c01661613.pdf

[paultays]

ive checked system properties, the repair notes i was given and both indicate that there is only 2gb inside!

im going to have to give them a ring tomorrow it seems :/

[NYC_consultant]

Doesn't surprise me.  My experience with HP warranty is horrible too.