Laptop won't let me log in! (3664 Views)
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Top Student
claire_9102
Posts: 7
Member Since: ‎08-31-2011
Message 1 of 2 (3,664 Views)

Laptop won't let me log in!

HP Pavilion DV7

 

I wrote a couple of months ago with this same problem. When I turn on my laptop it takes me to the login screen but when I try to swipe my finger an error message comes up saying it's not recognised and then when I try to type my password it says the same thing even though I know 100% i'm getting it right.

 

The solution last time was when turning on my laptop I had to press F11 several times until a screen came up where I could run a system restore. This solved the problem last time, however now exactly the same thing has happened again and the F11 trick does nothing.

 

I really don't know what to do,  can someone help me out please.

 

Thanks,

 

Claire

Grad Student
Reikableu
Posts: 210
Member Since: ‎01-19-2011
Message 2 of 2 (3,653 Views)

Re: Laptop won't let me log in!

Can you tell us what you mean by "the F11 trick does nothing."?

~reikableu~
...KUDO's to me and if this resolves the issue, please tag this as "AcceptedSolution"
~I MAYBE working for HP Consumer Notebook Support but any opinion stated are not at anyways connected to those of HP.~
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