Top Student
Posts: 7
Member Since: ‎08-31-2011
Message 1 of 2 (4,868 Views)

Laptop won't let me log in!

HP Pavilion DV7


I wrote a couple of months ago with this same problem. When I turn on my laptop it takes me to the login screen but when I try to swipe my finger an error message comes up saying it's not recognised and then when I try to type my password it says the same thing even though I know 100% i'm getting it right.


The solution last time was when turning on my laptop I had to press F11 several times until a screen came up where I could run a system restore. This solved the problem last time, however now exactly the same thing has happened again and the F11 trick does nothing.


I really don't know what to do,  can someone help me out please.





Grad Student
Posts: 210
Member Since: ‎01-19-2011
Message 2 of 2 (4,857 Views)

Re: Laptop won't let me log in!

Can you tell us what you mean by "the F11 trick does nothing."?

...KUDO's to me and if this resolves the issue, please tag this as "AcceptedSolution"
~I MAYBE working for HP Consumer Notebook Support but any opinion stated are not at anyways connected to those of HP.~
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