09-17-2011 02:23 PM
HP Pavilion DV7
I wrote a couple of months ago with this same problem. When I turn on my laptop it takes me to the login screen but when I try to swipe my finger an error message comes up saying it's not recognised and then when I try to type my password it says the same thing even though I know 100% i'm getting it right.
The solution last time was when turning on my laptop I had to press F11 several times until a screen came up where I could run a system restore. This solved the problem last time, however now exactly the same thing has happened again and the F11 trick does nothing.
I really don't know what to do, can someone help me out please.
09-17-2011 07:38 PM
Can you tell us what you mean by "the F11 trick does nothing."?
...KUDO's to me and if this resolves the issue, please tag this as "AcceptedSolution"
~I MAYBE working for HP Consumer Notebook Support but any opinion stated are not at anyways connected to those of HP.~