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Member Since: ‎02-22-2011
Message 1 of 13 (5,222 Views)

My built in Webcam won't work :(

[ Edited ]

Hi ! I have a bit of a problem here. Well. My mom just bought this compaq laptop for me, since my cousin had it. I tried it and it was really cool so I asked my mom to buy it. But the problem is, I can't seem to open my webcam. :/ Only my voice works :l I tried doing it with my friends through oovoo or aim or msn. they were only able to hear me. :/ I don't want to mess up this laptop so I just came here to download the camara devices to enable my webcam to work. But I just can't find it ! please help.

 

~Kervin

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Posts: 28,505
Member Since: ‎01-07-2009
Message 2 of 13 (5,189 Views)

Re: My built in Webcam won't work :(

Hi,

take a look at the bottom of the laptop. There should be a barcoded sticker.

Post everything that is there except the serial number. Post the name of the installed operating system and whether it is 32 or 64-bit.

 

If you need help then you should help us by providing the information.

Best regards,
erico

****Please click on Accept As Solution if a suggestion solves your problem. That helps others facing the same problem to find a solution easily****

2015 Microsoft MVP - Microsoft Windows Expert - Consumer

Top Student
Posts: 7
Member Since: ‎02-22-2011
Message 3 of 13 (5,185 Views)

Re: My built in Webcam won't work :(

[ Edited ]

Thanks for the helpeing.

 

I can't find what your asking me, I see the sticker with all these numbers but I can't seem to find the specific things to show. I know this compaq is x64. But is there a easier way for me to find what tyour asking me ?

 

Thanks again.

 

Product Presario CQ56 Notebook PC

 

Warrenty 1year

 

Product Number

Provost
Posts: 28,505
Member Since: ‎01-07-2009
Message 4 of 13 (5,183 Views)

Re: My built in Webcam won't work :(

How to identify your notebook.

Best regards,
erico

****Please click on Accept As Solution if a suggestion solves your problem. That helps others facing the same problem to find a solution easily****

2015 Microsoft MVP - Microsoft Windows Expert - Consumer

Top Student
Posts: 7
Member Since: ‎02-22-2011
Message 5 of 13 (5,179 Views)

Re: My built in Webcam won't work :(

Wait, I just edited my post. Is that good enough information?

Provost
Posts: 28,505
Member Since: ‎01-07-2009
Message 6 of 13 (5,177 Views)

Re: My built in Webcam won't work :(

[ Edited ]

HI,

No. Please read the document. It gives many ways of identifying your notebook. Just the series number is not enough. HP makes so many different notebooks in the series that I need to know which specific one you own.

 

Ask your Mom to help by reading the web page and identifying your notebook. Once you are able to provide the information you are well on your way to having a webcam that works.(with a little help from us :smileyhappy:

 

Best regards,
erico

****Please click on Accept As Solution if a suggestion solves your problem. That helps others facing the same problem to find a solution easily****

2015 Microsoft MVP - Microsoft Windows Expert - Consumer

Top Student
Posts: 7
Member Since: ‎02-22-2011
Message 7 of 13 (5,173 Views)

Re: My built in Webcam won't work :(

I'm in the right place though. Right? Currently I'm in the HP Support Assitant thing. If it's the series that you need. Can you tell me where in the Assitant I can find the Series ?

Provost
Posts: 28,505
Member Since: ‎01-07-2009
Message 8 of 13 (5,172 Views)

Re: My built in Webcam won't work :(

HI,

Ask your Mom or Dad or older brother or sister to help. We don't need the series information. 

 

Best regards,
erico

 

****Please click on Accept As Solution if a suggestion solves your problem. That helps others facing the same problem to find a solution easily****

2015 Microsoft MVP - Microsoft Windows Expert - Consumer

Top Student
Posts: 7
Member Since: ‎02-22-2011
Message 9 of 13 (5,171 Views)

Re: My built in Webcam won't work :(

Everyone is not into really what you call good at computers. I'm the only one.

Provost
Posts: 28,505
Member Since: ‎01-07-2009
Message 10 of 13 (5,163 Views)

Re: My built in Webcam won't work :(

OK.

In the Support Assistant look at the bottom. What I need it the product number. Here is an image of it.

 

Do you see what I mean? only the Product Number is needed.

 

Best regards,
erico

 

****Please click on Accept As Solution if a suggestion solves your problem. That helps others facing the same problem to find a solution easily****

2015 Microsoft MVP - Microsoft Windows Expert - Consumer

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