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Student
Lissette
Posts: 1
Member Since: ‎11-15-2011
Message 1 of 30 (73,462 Views)
Accepted Solution

My laptop is plugged in but it's not charging

My laptop is plugged in but it's not charging... I bought a new battery and a new charger... so what can it be?

Associate Dean
Mumbodog
Posts: 11,026
Member Since: ‎01-11-2010
Message 2 of 30 (73,447 Views)

Re: My laptop is plugged in but it's not charging

Try this:

 

Disconnect AC

 

Shutdown

 

Remove battery

 

Connect AC

 

Startup

 

Open Device Manager

 

Click the plus (+) sign next to Batteries category, right-click all of the "Microsoft ACPI Compliant Control Method Battery" listings, and select Uninstall In the "Confirm Device Uninstall" dialog box, click OK. (it’s ok if you only have 1 of these).

 

Click the plus (+) sign next to System Devices.
Right-click the “ACPI Fixed Features Button" and select Uninstall. In the "Confirm Device Uninstall" dialog box, click OK.

 

Shutdown

 

Disconnect AC

 

Insert battery

 

Honor Student
dLogan
Posts: 4
Member Since: ‎11-16-2011
Message 3 of 30 (73,431 Views)

Re: My laptop is plugged in but it's not charging

And if this does not work?

I have done this process twice.

My computer is plugged in and it says it is charging.  I have only had it for 10 days...battery down to 9%.  Not good.

Associate Dean
Mumbodog
Posts: 11,026
Member Since: ‎01-11-2010
Message 4 of 30 (73,428 Views)

Re: My laptop is plugged in but it's not charging

[ Edited ]

dLogan wrote:

And if this does not work?

I have done this process twice.

My computer is plugged in and it says it is charging.  I have only had it for 10 days...battery down to 9%.  Not good.


 

I would return it to place of purchase for a full refund.

Student
Joelapp
Posts: 1
Member Since: ‎01-08-2012
Message 5 of 30 (72,327 Views)

Re: My laptop is plugged in but it's not charging

This worked for me.

 

Thanks

Associate Dean
Mumbodog
Posts: 11,026
Member Since: ‎01-11-2010
Message 6 of 30 (72,325 Views)

Re: My laptop is plugged in but it's not charging


Joelapp wrote:

This worked for me.

 

Thanks


Thats great, Welcome to the HP forums!

Honor Student
ollnan
Posts: 3
Member Since: ‎09-30-2011
Message 7 of 30 (70,689 Views)

Re: My laptop is plugged in but it's not charging

Thanks - this worked for me too!

Student
Karissat94
Posts: 1
Member Since: ‎02-16-2012
Message 8 of 30 (68,002 Views)

Re: My laptop is plugged in but it's not charging

This isn't working. I've done it twice... 

Student
danedwardsoh
Posts: 1
Member Since: ‎03-27-2012
Message 9 of 30 (62,686 Views)

Re: My laptop is plugged in but it's not charging

This worked on my HP 625 Laptop, THANK YOU

Student
student57
Posts: 1
Member Since: ‎04-06-2012
Message 10 of 30 (61,329 Views)

Re: My laptop is plugged in but it's not charging

i purchased a hp-G42 notebook last year.My battery is charging when plugged in only till 99%,but when it reaches 99%,it is showing 99% available(plugged in,not charging).Also my battery check result was "OK".

is my battery old,please suggest further actions necessary to be taken.Thanks in advance

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