Need help contacting HP about feedback/poor service

[juancarlitosx]

I sent my laptop in recently, due to a power issue. It was determined before sending it in it was the jack in the computer that was broken, and it needed to be replaced. They sent me the laptop about 13 days later, and upon receiving it, I was told the issue was simply the power cord needed to be replaced. This was NOT the issue, my laptop is not functioning, and I just had to make ANOTHER service request, only after spending 47 minutes on the phone with them. If somebody had done their job right in the first place I would not have to be without my laptop for an ADDITIONAL two weeks.

I've tried looking for a way to contact HP/Compaq regarding feedback, however I just get a generic link, and there is no option for "feedback" or anything of the sort. I want to contact them telling them my dissatisfaction, in hopes they can come up with an alternative, as I am a student and cannot be without my laptop for another two weeks. I tried asking the HP rep on the phone, however he was from a middle-eastern country, and spoke very poor english, and could not understand what the heck I was saying.

The link I get is this:

http://welcome.hp.com/country/us/en/contact_us.html

this link is not helpful; does anybody know a better way to e-mail or call HP regarding feedback/poor service?

[dpaddleman]

Help please!  I had a bad support session with a Tech Support guy.  I want an e-mail address that I can send my complaint to at HP.  I want to use Windows Live Mail to create the e-mail so that I have a copy of it.  Tech Support would not give me an e-mail address.  Tech Support said that I could get an e-mail address, but I would have to go to a forum to request it.  My name is Dohn.  [text removed for privacy]. I will provide details when I get the e-mail address. Thanks!

[dcochran40]

I purchased my HP mini from Verizon.  After spending a week working with them and them on the phone with HP, they gave me HP's # to send in my laptop since it's under warranty.  I spent another week talking back and forth with multiple techs.  Finally, they decided they needed to send me disks to reinstall everything.  So they tried to sell me an external disk drive.  I declined, so they told me when I received the disks to take them to Verizon.  Which I did - with no luck.  Another week went by messing around with Verizon tech.  Verizon contacted HP to send me a box, so I could return the laptop for repair.  They received the laptop on the 11th, with a date of the 19th to return to me, with note that the part is on back order.  I called today (the 19th) and they told me the status was 'the part was on order and it was to ship on the 19th' .  Apparently, she was reading the same screen that I was and could not give me additional information or send me to anyone who could provide something useful.  I was told to call back late this afternoon for a status update.  Still shows part on back order and to ship to me on the 19th......   I agree - the link is useless.  So are the people you call who read the same screen to you.  Your e-mail has me worried - will it work when they finally do return it?  4 weeks without my laptop has been more than frustrating.  I wonder if Dell has better customer service?

[Login_name]

I think the support guys are untouchable - at least here in Sweden.

I had a problem they couldn't (or couldn't be bothered to) solve. The closest I got to complaining was when i managed to get hold of a supervisor, who promised the support team would look into my problem and get back to me. They never got back. They're so well protected that they know they can treat customers like dirt and get away with it.

Best advice is never to buy anything from HP again, because if you have problems you'll get zero help and be treated badly.

[Alliswd45]

Here's an avenue you might try...

http://www.hp.com/hpinfo/globalcitizenship/takeaction/ethics.html

This page lists email, phone and snail mail addresses for, among other things, HP's behavior relative to its standards of business conduct.

[vbritain]

This will be my last computor from HP. Service is bad and the techs do not have a clue.

[AaronM0110]

Sorry about the bad experience! Hopefully these links might be a little more helpful for contacting support:

http://welcome.hp.com/country/us/en/contact/office_locs.html   <<corporate contact info

http://welcome.hp.com/country/us/en/contact/phone_assist.html#section1   <<US support contact

[oldlaptops]

I purchased an extended warranty for my HP desktop.  I called HP to have help with my system that has a noisy fan, seems to me the power supply is soon to fail.  I talked to a tech and then asked to get the call escalated.  What a waste of time.  Purchasing the extended warranty is a complete waste of money.  I thought I purchased on-site service and was told I had to send the system back and they would not allow a tech to come on site.  So, I called a local service guy who immediately replied to my e-mail agreeing as to what the problem might be.  Versus calling HP and waiting on hold and talking to a rep in India who was clueless and then getting no help from the person the call was escalled to.  So, instead I will have another local service company come on site and diagnose the problem and fix the desktop.  HP is the worst and I wasted my money buying your on-site warranty.   case # is 7502096214