08-20-2013 02:14 PM
I have recently purchased a new 12 cell battery for my HP Pavilion DV7. I fully charge it and then turn the laptop off at night. The next morning the battery level is down to about 50% . When I remove the fully charged battery from the laptop, it does not drain. Any reason, comments? Thanks. GaaV
08-20-2013 03:13 PM
Welcome to HP's forum. We need your computer's complete information so we can provide you the correct trouble shooting steps for your HP Dv7-????? ?? Windows ? ?? bits. Please press Ctrl, Alt and s. Your computer's information will display. Follow my example mine are HP Pavilion dv7t-7000 CTO Windows 7 Ultimate 64 bit and HP Touchsmart 600-1050 Windows 7 Ultimate 64 bit. Thank you frrw. I will check back later to see if you have provided your computer's information.
08-20-2013 10:59 PM
Ctrl-Alt-S does not make any changes to my screen. (why?) Is there any other way to access the computer information? The OS is Windows 7 Home edition. It is 64 Bits system. I really appreciate your help. GaaV
02-24-2014 10:23 PM
Hi. I bought mine 2 wks ago and got same problem- battery fully charged then shut it down and when i open it again, no charge at all. HP pavillion AMD A6-5200APU with Radeon 2ghz,4gb RAM, 64bit Operating system, full windows touch.
hope you can help me with this.
02-25-2014 12:48 PM
Your laptop is under a one year warranty contact HP Direct Support and get them to fix it. Or take it back to the store and exchange for another one. Most stores has 30 day return policy. If it was me I would take back and exchange it and let the store deal with HP Direct Support. Who knows what other issues it has. frrw