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08-07-2012 12:52 PM - edited 08-07-2012 12:55 PM
Hello, HP G71-340US, WINDOWS 7, Notebook will not power up.
Battery was old and not charging much at all. Left plugged into AC power over night, closed but NOT powered off, connected to WIFI. Next morning I opened it up to black screen, did not notice what lights were on. had to turn off by disconnecting the ac power and unplugging the battery to shut down, I do not believe I pushed any other buttons on Notebook. NOW with battery out and plug in the AC power, the charging light comes on for about 5 seconds then goes out. notebook will not start up with AC power or by battery. I have tried disconnecting all power and holding down power button and purchased new (non oem) battery and AC power plug but still no Notebook power up. I need some data off the computer and can't get to it to backup.
08-07-2012 01:04 PM
- Unplug the AC adapter from the notebook PC.
- Remove the battery from the notebook battery compartment.
- Remove the computer from any port replicator or docking station, disconnect cables to printers or devices such as external monitors, USB memory sticks or SD cards, headset or external speakers, mouse or auxiliary keyboard, turn off WIFI and Bluetooth wireless devices.
- Press and hold down the power button for about 15 seconds to drain any residual electrical charge from the capacitors that protect the memory.
- Insert the battery and plug the AC adapter back into the notebook PC; but do not connect any of the peripheral devices.
- Press the power button to turn the notebook PC back on.
- If prompted to boot into Safe Mode or select a special type of start up, use the arrow keys to highlight Start Windows Normally , and then press the enter key.
****Please mark Accept As Solution if it solves your problem****
08-22-2012 06:23 AM
It must be some kind of electrical problem maybe with the thermostat. I bought another(G6) and the old charger, replacement charger and replacement battery worked fine on the new machine. Got the data off the old SATA drive and now we will see how this new laptop holds up. If the new one doesn't I'll write HP products off and not buy anymore. The HP telephone tech service was of little help at all.
Thanks to all for the suggestions.
08-24-2012 01:20 PM
I thought my HP problem was going to be the exceptrion to the rule but as I looked into this problem more I found the same problem happening numerous times to other people. Luckily, these days it's not much of a problem to get your docs, music and pics off the old hard drive.