Online suport discriminates against other countries but America - I do not want to buy HP products

[GoranZoric]

[Saturday, December 03, 2011 2:00 PM] -- Automatically generated message:
This is an automated message. Your request has been received by the Technical Support Center and has been queued until a support analyst is available. Support for HP notebook systems is available 24hrs a day, 7 days a week. You will receive a response to your support request in 2 minutes or less.

 

[Saturday, December 03, 2011 2:00 PM] -- Automatically generated message:
A Support specialist, Abhishek D has been assigned to your case.

 

[Saturday, December 03, 2011 2:01 PM] -- Automatically generated message:
For reference, your Case ID is 4636471948

 

[Saturday, December 03, 2011 2:01 PM] -- Abhishek D says:
Hello Goran, thank you for contacting HP Active Chat Support. My name is Abhishek and I see you have a question regarding your Notebook. Please give me 5 minutes to review your records. Thank you.

 

[Saturday, December 03, 2011 2:02 PM] -- Goran Zoric says:
Hallo Mr. Abhishek...thank you..i'll wait

 

[Saturday, December 03, 2011 2:03 PM] -- Abhishek D says:
Thank you for your patience. How are you doing, Goran?

 

[Saturday, December 03, 2011 2:04 PM] -- Goran Zoric says:
just trying to solve this heazing...

 

[Saturday, December 03, 2011 2:04 PM] -- Abhishek D says:
Okay

 

[Saturday, December 03, 2011 2:04 PM] -- Abhishek D says:
May I know the country you are chatting from?

 

[Saturday, December 03, 2011 2:05 PM] -- Goran Zoric says:
croatia

 

[Saturday, December 03, 2011 2:05 PM] -- Goran Zoric says:
in my country dont exist chat service...or eu middle east or so..

 

[Saturday, December 03, 2011 2:06 PM] -- Goran Zoric says:
i'm system admin and person who decide about baying IT product in my company

 

[Saturday, December 03, 2011 2:08 PM] -- Goran Zoric says:
need this bios update..or another solution ...when system heating up...system need to go in slower mode of operationg or so

 

[Saturday, December 03, 2011 2:08 PM] -- Abhishek D says:
Goran, you have reached to North America Commercial notebook support. I am trained to handle issues only related to HP/Compaq commercial Notebook hardware only. I would suggest you to contact HP support in croatia at 0800 223 213 Mon - Fri 08:30 to 18:00

 

[Saturday, December 03, 2011 2:09 PM] -- Goran Zoric says:
i dont want to contant them because thay dont work now...belive me i never bay more another hp product if you redirect me to them

 

[Saturday, December 03, 2011 2:10 PM] -- Goran Zoric says:
product are same

 

[Saturday, December 03, 2011 2:11 PM] -- Abhishek D says:
Please confirm the serial number as CNU8092F6S and model number as 6820s of the notebook is in question.

 

[Saturday, December 03, 2011 2:12 PM] -- Goran Zoric says:
yes..this is seral number and model

 

[Saturday, December 03, 2011 2:13 PM] -- Abhishek D says:
Goran, I would like to bring to your notice the fact that as per the serial number provided by you, the warranty for support of your system has expired . I would suggest t HP support in croatia at 0800 223 213 Mon - Fri 08:30 to 18:00

 

[Saturday, December 03, 2011 2:15 PM] -- Goran Zoric says:
may you please give to me email of marketing or public related people..thay will receive sad story how hp was lost customer...also i will write on blogs, forums, facebook etc how we from another coutry are discriminated

 

[Saturday, December 03, 2011 2:18 PM] -- Abhishek D says:
I apologize for the inconvenience we are supporting, North America Commercial notebook support. I am trained to handle issues only related to HP/Compaq commercial Notebook hardware only. And the notebook warranty has expired so we are unable to arrange service for the notebook.

 

[Saturday, December 03, 2011 2:20 PM] -- Goran Zoric says:
you need only to give me information...if you are nice educated you need couple minutes..you are lost in this chat 10 minutes...when trying to see country waranty etc...may i forward this chat to computer magasines also...they will be interested in support...maybe somewhere be some article how HP and cometition give support to customers

 

[Saturday, December 03, 2011 2:22 PM] -- Goran Zoric says:
you may take of me data for contact and advertise me on email for new product but dont may to help me with problem about your bad produced product (filtering system is bad)

 

[Saturday, December 03, 2011 2:23 PM] -- Goran Zoric says:
maybe HP employ stupid man..maybe another people in support are better?

 

[Saturday, December 03, 2011 2:26 PM] -- Abhishek D says:
Goran, Thank you for contacting HP, unfortunately, your support request has been routed to support for US based Commercial Notebooks.

For your country HP support hours are from Mon - Fri 08:30 to 18:00

Contact numbers is 0800 223 213

Thank you for contacting HP, have a good day.

[Gangles]

You contacted support and they informed you, you reached the wrong dept.

[Saturday, December 03, 2011 2:08 PM] -- Abhishek D says:
Goran, you have reached to North America Commercial notebook support. I am trained to handle issues only related to HP/Compaq commercial Notebook hardware only. I would suggest you to contact HP support in croatia at 0800 223 213 Mon - Fri 08:30 to 18:00

You chose not to follow the resolution:

[Saturday, December 03, 2011 2:09 PM] -- Goran Zoric says:
i dont want to contant them because thay dont work now...belive me i never bay more another hp product if you redirect me to them

Just because you are not satisfied with a service, does not mean that is not valid. You were in the wrong dept and given a resolution. You chose not to follow the resolution. this is not the fault of hp. You were given your support options.