Operating specifications of HP Envy 17?

[darksteel88]

Could someone please give me the temperature and battery life for my notebook?

I've clocked the laptop at 80+ Celsius and the battery life was a dismal hour. So I sent it back for repairs, the papers say they were able to duplicate my problem. The case manager states that the tests they ran indicate the issue was resolved.

However, it's still operating around 55-70 degrees and the battery life is still the same dismal hour.

I'm thinking this implies the laptop should be that hot, but I don't think any laptop is supposed to run that hot. I don't see how, under any circumstance, my laptop should be 55+ at idle temperatures.

So I'm here asking for the operating temperature and the battery life that the documentation says. HP stands by that it was repaired but I'm telling them that they didn't do ****ing **** and my laptop wasn't fixed. HP support is terrible, and that's me wording it nicely.

[Daniel_Potyrala]

Hi,

1. Post your part number (p/n) . You'll find it at the bottom of the laptop on a sticker, which looks like this.

2. Which Bios version you've got on this model now?

3. 70 degrees is very high temperature for idle mode, but if you are for example gaming and have this temperature then this is normal.

4. 1 or 1.5 hour is normal for battery life if you have i7 core processor in it. Do not expect then service will fix this for you.

     If you have other processor then this is not normal.