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Honor Student
neuj
Posts: 2
Member Since: ‎02-14-2012
Message 1 of 4 (1,370 Views)

PRODUCT INFORMATION NOT VALID ERROR

After a HP update ran, I get the following error everytime I turn on the PC.  "Product Informaton Not valid- The Following product information programmed into the system board is missing or invalid.  System board (00A) - Product Configuration, product number."    Enter -continue startup

Now my windows is saying the product needs to be validated but it fails.  It was valid at one point.

 

My netbook is a Pavilion dv7-4173us about 1year old.  I've updated the bios but still get message. 

 

Is there a way to undo the HP update that screwed this up?

Provost
DavidPK
Posts: 32,042
Member Since: ‎09-24-2010
Message 2 of 4 (1,366 Views)

Re: PRODUCT INFORMATION NOT VALID ERROR

Hi,

 

Unfortunately there is no way to undo this and you will need to contact HP in order to get this information 're-tattooed' on the bios chip.

 

If you live in the US, contact HP Here.

 

If you are in another part of the world, start Here.

 

Regards,

 

DP-K

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Honor Student
neuj
Posts: 2
Member Since: ‎02-14-2012
Message 3 of 4 (1,361 Views)

Re: PRODUCT INFORMATION NOT VALID ERROR

Tthat was what I was afraid of.  I hope HP doesn't charge me.  Can't believe they would seeing how it was their update that caused the problem. 

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DavidPK
Posts: 32,042
Member Since: ‎09-24-2010
Message 4 of 4 (1,359 Views)

Re: PRODUCT INFORMATION NOT VALID ERROR

Hi,

 

I completely agree and I would definitely recommend pressing this point if they do want to charge for correcting this.

 

All the best,

 

DP-K

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****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Microsoft MVP - Microsoft Windows Expert - Consumer

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