Pavillion g6 CDROM drive not working.

[cindycactus]

The CDROM drive in my Pavillion g6 stopped working.  I found this message "A driver (service) for this device has been disabled. An alternate driver may be providing this functionality. (code 32).  I put a CD into the dirve and it makes noise but nothing happens.  I cannot see the drive on "My Computer" either. 

[DavidPK]

Hi,

First, try the automated fixit from Microsoft on the link below.

Windows 7

Vista

Check if the drive is now working.

If it still doesn't work, click the Start Menu, open All Programs, open Accessories, right click the Command Prompt and select 'Run as Administrator'.  In to the prompt type the following command and hit enter.

sfc /scannow                 ( note that there is a space between sfc and the / )

Let the process complete, then type exit and hit enter. 

Next, click the Start Menu, open the Control Panel and click on Device Manager.  Next click to open DVD/CD-ROM Drives.  Right click the drive and select uninstall.  Do not delete drivers if asked.  When the device has uninstalled click on the 'Scan for Hardware Changes' icon ( usually just below Help on the toolbar ).  Let windows reinstall the drive and see if it now works.

Regards,

DP-K

[Paul_Tikkanen · Accepted solution]

Hi:

If none of David's suggestions work (hopefully they will), try the info at the link below.

http://www.pchell.com/hardware/cd_drive_error_code_39.shtml

You may have to reinstall any software that uses the DVD ( Roxio, Itunes etc.).

Paul

[cindycactus]

Thanks David.  I followed each of your suggestions but to no avail.  Will try what Paul suggested.

[cindycactus]

Paul I followed your suggestion and I have my DVDCD drive back.  Thank you so much.

[Paul_Tikkanen]

You're very welcome.

[mellyh]

Hi - how do I do this in windows 8, have similar problem, not readiing cd's and taking 3 or 4 attempts at dvds. Driver says its working ok but I can't copy/watching anything via driver on my laptop. Please be simple I am a bit of a ludite. Many Thanks