HP Support Forums
Join in the conversation.
04-09-2012 02:16 PM
The CDROM drive in my Pavillion g6 stopped working. I found this message "A driver (service) for this device has been disabled. An alternate driver may be providing this functionality. (code 32). I put a CD into the dirve and it makes noise but nothing happens. I cannot see the drive on "My Computer" either.
Solved! Go to Solution.
04-09-2012 03:00 PM
First, try the automated fixit from Microsoft on the link below.
Check if the drive is now working.
If it still doesn't work, click the Start Menu, open All Programs, open Accessories, right click the Command Prompt and select 'Run as Administrator'. In to the prompt type the following command and hit enter.
sfc /scannow ( note that there is a space between sfc and the / )
Let the process complete, then type exit and hit enter.
Next, click the Start Menu, open the Control Panel and click on Device Manager. Next click to open DVD/CD-ROM Drives. Right click the drive and select uninstall. Do not delete drivers if asked. When the device has uninstalled click on the 'Scan for Hardware Changes' icon ( usually just below Help on the toolbar ). Let windows reinstall the drive and see if it now works.
****Click the White Kudos star to say thanks****
****Please mark Accept As Solution if it solves your problem****
Microsoft MVP - Microsoft Windows Expert - Consumer
04-09-2012 03:47 PM
If none of David's suggestions work (hopefully they will), try the info at the link below.
You may have to reinstall any software that uses the DVD ( Roxio, Itunes etc.).
05-21-2013 11:58 AM
Hi - how do I do this in windows 8, have similar problem, not readiing cd's and taking 3 or 4 attempts at dvds. Driver says its working ok but I can't copy/watching anything via driver on my laptop. Please be simple I am a bit of a ludite. Many Thanks
06-12-2013 12:57 PM
paul man you really save ma ass i followed your last instruction and it worked removed itunes from ma hp g6 .. and u know ma optical drive start working again . thanx man