04-14-2013 03:48 AM
I have a Pavillion ze4500 and was downloading what was listed as a "WinFlash Utility for HP Notebook System BIOS Update -- Windows-Based" but when I installed it, what I got was (I hope) an updated help & support center. I don't mind installing the help & support utility - I needed that too - but the BIOS I thought I was downloading might have been the solution to my battery problem. Just thought I put the warning out in case anyone else comes across that particular page.
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04-14-2013 10:13 PM
I made a mistake. Somehow I confused sp30513.exe with sp30514.exe and ended up installing the Help & Support Center software package (sp30513.exe) but thinking it was labeled sp30514 (BIOS Update software package). Sorry for my mixup. It was [for me] late at night and I wasn't as careful as I should have been in noticing what I was clicking on as both software packages were downloaded into the same folder on my computer.