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Re: Problem with HP SimplePass Identity protection??? (686 Views)
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DeepakAH Student
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DeepakAH
Posts: 4
Registered: ‎09-29-2010
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Problem with HP SimplePass Identity protection???

‎09-29-2010 05:22 AM

Hi, I just purchased "HP Pavilion dv6 3049tx" few days back, & now all of a sudden my finger print reader is not working..!?? It says, "unable to detect finger print reader" at start up... even though I've re-installed the driver & software of "digital persona ver5.00.140a", the problem persists..., even I've tried restoring to factory settings, but no use! ....one strange thing what i observed is that, the finger print reader driver is not visible under "Biometric/Human Interface menu" in the device manager even after installing the necessary drivers & softwares!!... please help me..???
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Professor Professor
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Cyclops
Posts: 2,317
Registered: ‎11-18-2008
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Re: Problem with HP SimplePass Identity protection???

‎09-29-2010 06:10 AM

So just to be sure we are talking about fingerprint driver not list in device manager after Restore to factory setting, Correct? 

 

If true, I would suggest taking the unit to the service center....

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DeepakAH Student
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DeepakAH
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Registered: ‎09-29-2010
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Re: Problem with HP SimplePass Identity protection???

‎09-29-2010 06:19 AM

yup..:smileyhappy:

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