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Honor Student
HP_m6
Posts: 4
Member Since: ‎09-05-2013
Message 1 of 8 (596 Views)

Proximity Sensor not working

Hello everyone, I've been trying to make the proximity sensor work for weeks now but I just can't make it do its job.

 

Notebook: HP ENVY m6 - 1205dx (f5 button switches on and off the backlit keyboard)

OS: Windows 8

Downloaded Proximity Sensor driver from HP site: SP58632

 

I tried my best & even looked up microsoft site for WPD Basic Hardware drivers but nothing seems to make it work.  Now I am begining to wonder whether Envy m6 1205dx actually is equipped with a proximity sensor?

Can anyone please verify?

 

In WINDOWS\WinSxS folder I found two files related to this sensor:

 

1.amd64_c_proximity.inf.resources_31bf3856ad364e35_6.2.9200.16384_en-us_78ad3d04097d1b83

 (containg file called "c_proximity.inf_loc")

 

2.amd64_c_proximity.inf_31bf3856ad364e35_6.2.9200.16384_none_248434b4b5b241db

 (containg file called "c_proximity.inf")

 

In Device Manger there is no sign of proximity sensor or infrared sensor. But under hidden devices I found:

 

-Software Devices

1. Leightweight Sensor Root Enumerator

2. Microsoft Device Association Root Enumerator.

 

No idea what these two are or what driver do I need to install for them to work.

 

Under Universal Serial Bus controllers I noticed one entry that says "Unknown USB Device (Port reset failed)"

Don't know that means.

 

I am just a regular computer guy so these are the only infos I could come up with. I will be really grateful if someone

could help me out and point me towards the right direction to resolve this problem.

 

Thank You

 

 


 

Intern
IdaH
Posts: 45
Member Since: ‎05-07-2013
Message 2 of 8 (583 Views)

Re: Proximity Sensor not working

This is a link to your user guides. From the information in them I believe that the sensors you are seeing may be for other parts of the unit. what proximity sensor are you trying to get to work?
Let us know how it goes!

"I work for HP."
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****Please mark Accept As Solution if it solves your problem****

Ida H
Intern
IdaH
Posts: 45
Member Since: ‎05-07-2013
Message 3 of 8 (574 Views)

Re: Proximity Sensor not working

http://h10025.www1.hp.com/ewfrf/wc/manualCategory?cc=us&dlc=en&docname=c03610937&jumpid=reg_r1002_us...&

 

 

Let us know how it goes!

"I work for HP."
****Click the White Kudos star to say thanks****
****Please mark Accept As Solution if it solves your problem****

Ida H
Honor Student
HP_m6
Posts: 4
Member Since: ‎09-05-2013
Message 4 of 8 (562 Views)

Re: Proximity Sensor not working

I am trying to make the backlit keyboard turn ON and OFF based on my presence in front of the laptop. The following link has all the information in detail. Its supposed to be simple but I have no clue why it is not working.

 

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-111304-1&cc=us&dlc=en&lc=en

 

 

There has to be a solution to this problem somewhere. Help me out here.. :smileyfrustrated:

 

Thanks

Intern
IdaH
Posts: 45
Member Since: ‎05-07-2013
Message 5 of 8 (555 Views)

Re: Proximity Sensor not working

I have a simple question, which version of Win 8 do you have? Looking at the specs required for this driver to work you need to have Enterprise or Pro. Please take a look at your link and the system requirements.

Let us know how it goes!

"I work for HP."
****Click the White Kudos star to say thanks****
****Please mark Accept As Solution if it solves your problem****

Ida H
Honor Student
HP_m6
Posts: 4
Member Since: ‎09-05-2013
Message 6 of 8 (548 Views)

Re: Proximity Sensor not working

In control panel - Administrative tools - System Information - System summary - it says:

 

"OS Name- Microsoft windows 8"

"Version-    6.2.9200 Build 9200"

"Other OS description- Not avilable"

 

So I am not sure if its  Enterprise or Pro because it is not mentioned anywhere.
Hope this info helps.

 

:smileysad:

Honor Student
HP_m6
Posts: 4
Member Since: ‎09-05-2013
Message 7 of 8 (534 Views)

Re: Proximity Sensor not working

 

Any solution or ideas?

 

 

 

 

Intern
IdaH
Posts: 45
Member Since: ‎05-07-2013
Message 8 of 8 (519 Views)

Re: Proximity Sensor not working

The only way this would work is if you upgraded your software to Pro or Enterprise. 

Let us know how it goes!

"I work for HP."
****Click the White Kudos star to say thanks****
****Please mark Accept As Solution if it solves your problem****

Ida H
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