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Student
Posts: 1
Member Since: ‎03-27-2010
Message 1 of 4 (37,364 Views)

'REPLACE WITH HP SPARE' STICKER ON POWER SUPPLY? Loss of power and unable to charge

I have had my HP Compaq laptop since Christmas and everything has been smooth until last week. I got the usual sign that the battery was low and when i plugged in my power supply i was then unable to recharge it again.

 

I tried my power supply on another laptop and it does not work anymore. On closer inspection i found a sticker on the back of my power supply saying -

 

 

REPLACE WITH HP SPARE

            463958-001 

                 8K099

 

Is this usual? Does this have anything to do with why my supply has fail after only three months of minimal use?

 

Also is there any warranty on power supplies and can i get a new one sent out to me a.s.a.p as i need information from my machine!!

 

HELP!!

 

Thanks

 

 

Steve

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Provost
Posts: 23,372
Member Since: ‎11-12-2008
Message 2 of 4 (37,355 Views)

Re: 'REPLACE WITH HP SPARE' STICKER ON POWER SUPPLY? Loss of power and unable to charge

[ Edited ]

"Replace with HP Spare" label is on many components of HP machines.You have a standard 1 yr  warranty » Contact HP

 


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Honor Student
Posts: 2
Member Since: ‎08-12-2013
Message 3 of 4 (9,095 Views)

Re: 'REPLACE WITH HP SPARE' STICKER ON POWER SUPPLY? Loss of power and unable to charge

I have this on my back pannel it also has dirt all over my hard drive and on the back of the pannel.

PhD Student
Posts: 816
Member Since: ‎02-10-2011
Message 4 of 4 (9,070 Views)

Re: 'REPLACE WITH HP SPARE' STICKER ON POWER SUPPLY? Loss of power and unable to charge

Sounds like CherylG's answer would apply to you too.  If your computer is under warranty and needs warranty work, you should contact HP.

Wishing you the best,

GeorgeFN
I work on behalf of HP.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation