HP Support Forums
Join in the conversation.
06-15-2012 12:43 PM
product name HP G62 Notebook PC
product Number WQ762UA#ABA
Operating System installed Windows 7 64-bit
Error message at the start up "SMART hard drive failure"
what should i do? how should i fix this problem?
and what doe the failur Id Q4JN0K-57J657-XD003G-60ED03 mean??
06-15-2012 12:45 PM
You will need to replace the hard drive and use your recovery disks to reinstall the operating system and programs that came with your notebook.