STRANGE BLUE SCREEN

[parichya]

I dont know whats wrong but its now happened twice .... while playing games ( in this case Bullestorm ) ... while loading ( this time ) .. and while playing ( first time ) .... the game just hanged for about 4 seconds and then suddenly a ' Blue screen ' came up ... saying that windows encounterd some problem ... and then restarted ... with the boot being very long ...  .... anybody ? ,,,

its so bad , not even a week since i got this ( DV6 7010-tx ) .. and all these problems ... Help expected ... Thankx 

[erico]

The problem, if it happens only when you are playing games, is related to the game programming itself. 

[parichya]

no .. different ones .. has come up twice .... its just sudden ...

[erico]

You can find out what is causing the blue screens by downloading and running the WhoCrashed? utility. 

[parichya]

ok ... so no probable solution ? ... hope nothing serious... earlier cpu was over heating ( reaching 90+ 'C .. and once 106'C !! ) ... although i resd that IVYBRIDGE runs hottest of all .. but still ,,  so now getting a new laptop cooler ... any other solutions ?

[Daniel_Potyrala · Accepted solution]

Hi,
Check the link below:
How to prevent and deal with overheating.

[parichya]

here is the report ... happened again ...

On Sat 28-04-2012 07:12:04 GMT your computer crashed
crash dump file: C:\Windows\minidump\042812-51386-01.dmp
This was probably caused by the following module: igdkmd64.sys (igdkmd64+0x235DBB)
Bugcheck code: 0x1E (0x0, 0x0, 0x0, 0x0)
Error: KMODE_EXCEPTION_NOT_HANDLED
file path: C:\Windows\system32\drivers\igdkmd64.sys
product: Intel Graphics Accelerator Drivers for Windows 7(R)
company: Intel Corporation
description: Intel Graphics Kernel Mode Driver
Bug check description: This indicates that a kernel-mode program generated an exception which the error handler did not catch.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: igdkmd64.sys (Intel Graphics Kernel Mode Driver, Intel Corporation).
Google query: igdkmd64.sys Intel Corporation KMODE_EXCEPTION_NOT_HANDLED

[Daniel_Potyrala]

Hi,

Uninstall current driver for Intel graphic card.

Resource:
Uninstalling Software in Windows 7

Uninstall or change a program in Windows 7

Download and install latest version from here.

Check the results.

[parichya]

ok .. so i'll uninstall ' Intel Processor graphics ' ? .. and then is a reboot necessary ... ? plus shall i install the new driver just after the un-install r what ?  

thanks for the help

[Daniel_Potyrala]

download new driver -> uninstall current driver -> reboot system -> install new driver