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Honor Student
Posts: 2
Member Since: ‎04-08-2013
Message 1 of 4 (610 Views)
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Scroll bar on Touchpad not working

Hi,

 

The scroll bar on the Touchpad of my HP G60 Notebook does not work. Prod. number NF300EA#ABU.

My OS is Windows Vista.

 

Can anyone offer advice on how to resolve this? Thanks.

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Accepted Solution

Re: Scroll bar on Touchpad not working

Hi,

 

First, download the latest Synaptics driver installer on the link below and save it to your Downloads folder.

 

http://ftp.hp.com/pub/softpaq/sp39501-40000/sp39534.exe

 

Next, open windows Control Panel, open Programs and Features, right click the entry 'Synaptics Pointing Device Driver' and select Uninstall.

 

When this has completed, restart the notebook.

 

When windows has fully reloaded, open your Downloads folder, right click the Synaptics installer and select 'Run as Administrator' to start the installation.  When this has completed, restart the notebook again.

 

When windows has reloaded, you may need to configure scrolloing options etc - see the guide on the following link.

 

Configuring The ClickPad.

 

Regards,

 

DP-K

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Provost
Posts: 36,939
Member Since: ‎09-24-2010
Message 2 of 4 (595 Views)

Re: Scroll bar on Touchpad not working

Hi,

 

First, download the latest Synaptics driver installer on the link below and save it to your Downloads folder.

 

http://ftp.hp.com/pub/softpaq/sp39501-40000/sp39534.exe

 

Next, open windows Control Panel, open Programs and Features, right click the entry 'Synaptics Pointing Device Driver' and select Uninstall.

 

When this has completed, restart the notebook.

 

When windows has fully reloaded, open your Downloads folder, right click the Synaptics installer and select 'Run as Administrator' to start the installation.  When this has completed, restart the notebook again.

 

When windows has reloaded, you may need to configure scrolloing options etc - see the guide on the following link.

 

Configuring The ClickPad.

 

Regards,

 

DP-K

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Microsoft MVP - Windows Experience

Honor Student
Posts: 2
Member Since: ‎04-08-2013
Message 3 of 4 (583 Views)

Re: Scroll bar on Touchpad not working

Thanks for such a quick and helpful reply. Much appreciated!
Provost
Posts: 36,939
Member Since: ‎09-24-2010
Message 4 of 4 (577 Views)

Re: Scroll bar on Touchpad not working

Hi,

 

You're welcome and glad it helped Smiley Happy

 

All the best,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Microsoft MVP - Windows Experience

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