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portpowerrox
Posts: 5
Member Since: ‎03-13-2012
Message 1 of 21 (8,217 Views)
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Simple Pass on HP Pavilion dv6 stopped operating

Simple pass was working, but now when I go to a page requiring a finger scan it nows asks me to get HP Simple Pass started. When I try this I get an error message Sensor not connected. Please connect sensor and try again. Any suggestions would be appreciated. Thanks.

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Daniel_Potyrala
Posts: 10,921
Member Since: ‎01-31-2009
Message 2 of 21 (8,194 Views)

Re: Simple Pass on HP Pavilion dv6 stopped operating

Hi,
Please write your notebook product number (p/n), which system are you using and country of purchase.

Resource:
How to Locate the Notebook product number (p/n)

 

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  Microsoft MVP Windows Expert - Consumer
Top Student
c_hackman82
Posts: 4
Member Since: ‎03-14-2012
Message 3 of 21 (8,193 Views)

Re: Simple Pass on HP Pavilion dv6 stopped operating

I am having the same problem with dv7-6c22nr......

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Daniel_Potyrala
Posts: 10,921
Member Since: ‎01-31-2009
Message 4 of 21 (8,191 Views)

Re: Simple Pass on HP Pavilion dv6 stopped operating

@c_hackman82

 

Hi,

Uninstall current driver and software for fingerprint reader.

 

Resource:
Uninstalling Software in Windows 7

Uninstall or change a program in Windows 7

 

Install latest driver from here and software from here.

 

Note:

If at any time, you will be prompted to restart the computer then do it.

 

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Top Student
c_hackman82
Posts: 4
Member Since: ‎03-14-2012
Message 5 of 21 (8,187 Views)

Re: Simple Pass on HP Pavilion dv6 stopped operating

thanks a lot for the input !!

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Daniel_Potyrala
Posts: 10,921
Member Since: ‎01-31-2009
Message 6 of 21 (8,185 Views)

Re: Simple Pass on HP Pavilion dv6 stopped operating

@c_hackman82

 

Hi,

So I understand that you have tried this solution and it worked. Am I correct?

 

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** Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue. **

 

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portpowerrox
Posts: 5
Member Since: ‎03-13-2012
Message 7 of 21 (8,175 Views)

Re: Simple Pass on HP Pavilion dv6 stopped operating

Sorry. I am not very good with computers. I am guessing the software is simplepass 2011, but I can not find the driver. What would it be called?

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Daniel_Potyrala
Posts: 10,921
Member Since: ‎01-31-2009
Message 8 of 21 (8,171 Views)

Re: Simple Pass on HP Pavilion dv6 stopped operating

[ Edited ]

Hi,
Please write your notebook product number (p/n), which system are you using and country of purchase.

Resource:
How to Locate the Notebook product number (p/n)

 

** Say thanks by clicking the "Thumb up" icon which is on the left. **

 

** Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue. **

 

  Microsoft MVP Windows Expert - Consumer
Top Student
portpowerrox
Posts: 5
Member Since: ‎03-13-2012
Message 9 of 21 (8,169 Views)

Re: Simple Pass on HP Pavilion dv6 stopped operating

Product No: A3E14PA#ABG Using Windows 7. Purchased in Australia

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Daniel_Potyrala
Posts: 10,921
Member Since: ‎01-31-2009
Message 10 of 21 (8,165 Views)

Re: Simple Pass on HP Pavilion dv6 stopped operating

Validity Fingerprint Sensor.

 

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** Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue. **

 

  Microsoft MVP Windows Expert - Consumer
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