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04-09-2010 07:40 AM
i have had the same issue with my pavillion dv7 multimedia notebook. i too purchased this specifically for its blue ray/HDMI capability amongst other items.
the blu-ray drive stopped reading all blu-ray discs. i spent countless hours chatting/speaking to HP tech support reps who know absolutely nothing!
after searching and searching on the internet, i reinstalled the mediasmart dvd application which helped for 5 minutes. after my computer went through a windows update, the drive AGAIN would not recognize any blu-ray discs.
after reading the entry by "kindheart", i took out my trusty compressed air can, directed the air at the lenses and VOILA! my discs are playing.
always keep compressed air and/or lens clothes available.
THANK YOU KINDHEART!!!!!!!!!