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04-14-2012 08:52 AM
I purchased a notebook PC from the Army Air Force Exchange Service over in Iraq back on March 13, 2009 and paid $949.00 for the the product! I have the receipt for it! Now after all these years your product decides to crap out on me and I am told by HP tech support that I will have to pay $330.00 to get it fixed! What ever happened to you people designing a product that will not fail. I SPENT $949.00 FOR YOUR LOUSY EQUIPMENT AND FEEL AS THOUGH I WAS RIPPED OFF FOR JUNK THAT DECIDES TO CRAP OUT AFTER YOUR ONE YEAR WARRANTY! i demand something for this otherwise i am throwing your junk out and filing a complaint with the Better Business Bureau against you and the Army Air Force Exchange service for ripping servicemembers off!
04-14-2012 01:01 PM
04-14-2012 07:08 PM
This is a peer to peer support forum and not a venue to contact HP directly ,though some HP employees help out here too in a non-official status.
The best we can do is offer support in helping with problems that can be owner managed,such as replacing a failed hard drive,upgrading memory,etc.
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04-17-2012 06:41 PM
Do you complain about everything you purchase that breaks when it is 2 YEARS out of warranty, or just computers?
Don't get mad contact the CEO of HP