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jeanik
Posts: 18
Member Since: ‎04-15-2012
Message 1 of 6 (2,666 Views)
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Trying to download and my computer won't open the file

I wanted to download Facebook messenger to my desktop but it wont work. (don't ask why I want it, I know that's what you're thinking:smileyhappy:The little bar at the bottom of my screen pops up and had only save and cancel as options. If I hit save it won't download because it can't open the file. If I hit cancel then it just freezes up. What happened to the "run" option and why wont it download? The same thing happened the other day when trying to download my songs from Amazon. My computer didn't have the program to open an .amz file. Once I found a link to let me download Amazon downloader it all came together and worked for me. This is almost the same thing. The download instructions say to click "run" when it comes up, but that isn't even an option for me. Then, like I said earlier, if I exit out or cancel it it all freezes up and I can't make the little box go away so I have to close Internet explorer completely to make it go away Also nothing is showing in my downloads folder.. Help?? Oh, I have an HP Pavilion DV7.

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ANIJK
Posts: 45
Member Since: ‎07-15-2012
Message 2 of 6 (2,649 Views)

Re: Trying to download and my computer won't open the file

Hi, did you try to download the files / application from different browser like Mozilla Firefox or Google Chrome ? May be the issue exists with Internet Explorer. Let us know the result.

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Tutor
jeanik
Posts: 18
Member Since: ‎04-15-2012
Message 3 of 6 (2,647 Views)

Re: Trying to download and my computer won't open the file

Had not tried that. I will give it a go and let you know:smileyhappy:

 

Tutor
jeanik
Posts: 18
Member Since: ‎04-15-2012
Message 4 of 6 (2,570 Views)

Re: Trying to download and my computer won't open the file

I gave up on IE and Facebook. It does work with Firefox but then my finger scanner doesn't work. I have to pick one or the other until IE gets it's act together?? Thanks for your help though. On to bigger and better things:smileyhappy:

Student
macon252
Posts: 1
Member Since: ‎04-12-2013
Message 5 of 6 (2,214 Views)

Re: Trying to download and my computer won't open the file

just tried opening file thru google and still same results. 

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npw05001
Posts: 2,472
Member Since: ‎02-19-2013
Message 6 of 6 (2,154 Views)

Re: Trying to download and my computer won't open the file

Hello macon252,

 

I see that you are having trouble opening a file on your HP computer. I would like to help with this issue but I need some information.

 

Can you provide the model and product number of the computer? Here is a link that shows how to find that information.

 

Do you get an error message when you try and open the file?

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