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Top Student
DACUA
Posts: 7
Member Since: ‎03-05-2012
Message 1 of 17 (2,276 Views)
Accepted Solution

Update Tray Stopped Working

I have an HP Pavillion g7 Notrbook PC Windows7  and I keep on getting a popup telling me that my Update System tray has stopped working. It has a very long error message. I am a novice at using a home computer and don't know where to go for help or how to fix it. Can anyone help me?

                                          Thanks in advance for your help.

                                                          DACUA

                                                                                                                                                                                                           

Student
ascme127
Posts: 1
Member Since: ‎07-17-2012
Message 2 of 17 (2,224 Views)

Re: Update Tray Stopped Working

I have been having this same problem since getting my HP G7 pavillion back from HP after I had to have a cooling fan replaced.  HP...PLEASE ANSWER THIS POSTING!!!!!!!

Top Student
jim5840
Posts: 8
Member Since: ‎01-22-2013
Message 3 of 17 (2,058 Views)

Re: Update Tray Stopped Working

keep getting a pop up saying my update system tray has stopped working

Top Student
jim5840
Posts: 8
Member Since: ‎01-22-2013
Message 4 of 17 (2,056 Views)

Re: Update Tray Stopped Working

pop up says update system tray has stopped working
Regents Professor
AttackofZaq
Posts: 4,472
Member Since: ‎10-09-2012
Message 5 of 17 (2,048 Views)

Update Tray Stopped Working

[ Edited ]

Hello jim5840. I understand you're getting the "update system tray has stopped working" error.

Do you happen to have Q-WEST as your ISP? This is a known problem with one of their program's updater processes. You can disable it without doing your notebook any harm. Try the following.

  1. Click Start, type "msconfig," and press Enter.
  2. Navigate to the "Startup" tab.
  3. Click "Startup Item." This will alphabetize the list.
  4. Locate "Desktop Agent Tray" and uncheck it.
  5. Save the changes, restart your PC, and verify that this solves the issue.


Make sure to post the result. I hope you have a great day!

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Top Student
jim5840
Posts: 8
Member Since: ‎01-22-2013
Message 6 of 17 (2,042 Views)

Re: Update Tray Stopped Working

hi dont have notebook,have hp desktop with windows 7

Top Student
jim5840
Posts: 8
Member Since: ‎01-22-2013
Message 7 of 17 (2,040 Views)

Re: Update Tray Stopped Working

i have desktop hp with windows 7

Regents Professor
AttackofZaq
Posts: 4,472
Member Since: ‎10-09-2012
Message 8 of 17 (2,038 Views)

Re: Update Tray Stopped Working

[ Edited ]

Hello again jim5840.  

That shouldn't be a problem.  The steps will be the same for a desktop or a notebook.  Let me know if it resolves your issue.

Have a great afternoon :smileyhappy:

---------------------------------------------------------------------------------------------------
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Click the "Accept as Solution" button if I resolve your issue.

Top Student
jim5840
Posts: 8
Member Since: ‎01-22-2013
Message 9 of 17 (2,013 Views)

Re: Update Tray Stopped Working

hi followed your instrutions but there was no tab to uncheck that said desktop agent tray

Top Student
jim5840
Posts: 8
Member Since: ‎01-22-2013
Message 10 of 17 (2,012 Views)

Re: Update Tray Stopped Working

no tab that says desktop agent tray to unckeck

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