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Top Student
Posts: 7
Member Since: ‎03-05-2012
Message 1 of 17 (3,000 Views)
Accepted Solution

Update Tray Stopped Working

I have an HP Pavillion g7 Notrbook PC Windows7  and I keep on getting a popup telling me that my Update System tray has stopped working. It has a very long error message. I am a novice at using a home computer and don't know where to go for help or how to fix it. Can anyone help me?

                                          Thanks in advance for your help.

                                                          DACUA

                                                                                                                                                                                                           

Accepted Solution

Re: Update Tray Stopped Working

Hello again jim5840.  

 

So, when you go to the "Startup" tab of msconfig there is no desktop agent tray or anything that looks similar to that?  Before continue with the steps I outline next I'd like you to verify that you don't see anything resembling that name under either the "Services" or "Startup" tabs.

I still believe that this is an application that is being started when you boot into Windows.  So the next step will be to try using a clean boot to resolve the issue.  A "clean boot" means that Windows will only load its system files when it boots and will not load any applications along with it.  Try the following.

  1. Click Start, type "msconfig," and press Enter.
  2. This time you will stay on the "General" tab.
  3. You should see "Selective Startup."  Ensure that this is selected.
  4. De-select "load startup items."
  5. Apply the changes and reboot the notebook.
  6. Post the result.  


I will await your reply; have a great day!

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Student
Posts: 1
Member Since: ‎07-17-2012
Message 2 of 17 (2,948 Views)

Re: Update Tray Stopped Working

I have been having this same problem since getting my HP G7 pavillion back from HP after I had to have a cooling fan replaced.  HP...PLEASE ANSWER THIS POSTING!!!!!!!

Top Student
Posts: 8
Member Since: ‎01-22-2013
Message 3 of 17 (2,782 Views)

Re: Update Tray Stopped Working

keep getting a pop up saying my update system tray has stopped working

Top Student
Posts: 8
Member Since: ‎01-22-2013
Message 4 of 17 (2,780 Views)

Re: Update Tray Stopped Working

pop up says update system tray has stopped working
Regents Professor
Posts: 4,472
Member Since: ‎10-09-2012
Message 5 of 17 (2,772 Views)

Update Tray Stopped Working

[ Edited ]

Hello jim5840. I understand you're getting the "update system tray has stopped working" error.

Do you happen to have Q-WEST as your ISP? This is a known problem with one of their program's updater processes. You can disable it without doing your notebook any harm. Try the following.

  1. Click Start, type "msconfig," and press Enter.
  2. Navigate to the "Startup" tab.
  3. Click "Startup Item." This will alphabetize the list.
  4. Locate "Desktop Agent Tray" and uncheck it.
  5. Save the changes, restart your PC, and verify that this solves the issue.


Make sure to post the result. I hope you have a great day!

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Top Student
Posts: 8
Member Since: ‎01-22-2013
Message 6 of 17 (2,766 Views)

Re: Update Tray Stopped Working

hi dont have notebook,have hp desktop with windows 7

Top Student
Posts: 8
Member Since: ‎01-22-2013
Message 7 of 17 (2,764 Views)

Re: Update Tray Stopped Working

i have desktop hp with windows 7

Regents Professor
Posts: 4,472
Member Since: ‎10-09-2012
Message 8 of 17 (2,762 Views)

Re: Update Tray Stopped Working

[ Edited ]

Hello again jim5840.  

That shouldn't be a problem.  The steps will be the same for a desktop or a notebook.  Let me know if it resolves your issue.

Have a great afternoon :smileyhappy:

---------------------------------------------------------------------------------------------------
Please click the white star under my name to give me Kudos as a way to say "Thanks!"

Click the "Accept as Solution" button if I resolve your issue.

Top Student
Posts: 8
Member Since: ‎01-22-2013
Message 9 of 17 (2,737 Views)

Re: Update Tray Stopped Working

hi followed your instrutions but there was no tab to uncheck that said desktop agent tray

Top Student
Posts: 8
Member Since: ‎01-22-2013
Message 10 of 17 (2,736 Views)

Re: Update Tray Stopped Working

no tab that says desktop agent tray to unckeck

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