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06-17-2011 10:02 AM
I had an issue with the cooling fan for my notebook Compaq Presario CQ42, I have been experiencing over heating in my laptop for a week and it stopped working today and got the following message.
"The system BIOS has detected a possible issue with the cooling fan.
The cooling fan is an important part of a notebook PC. Operation of a notebook PC for an extended period of time with out
the cooling fan may result in permanent damage to the notebook PC.
Cooling fan (902)
I had purchased this laptop in Bangalore - India and curretly live in the UK. I called the UK customer support "0844 369 0369", went through their long process of data collection and I explained the problem to them and the tech support person took all the information (Seriel number, product number etc), he started filling in the form for sending someone to collect the laptop for repair. But, it all changed when I mentioned that this laptop was purchased in India and I reside in a fairly remote part of UK. He said that they cannot repair this as the product was purchased in India and the same warranty (which is still valid for 8 more days) does not hold good in the UK and HP cannot help me. He also advised me of two amazing optios to solve my problem 1) Open and check the problem myself (in which case the warranty will automatically become void and 2) Go back to India and get the problem fixed (common sense ??? Travel 1000's of mile to replace a £20 pound cooling fan).
I thought HP is a global company and capable of providing global warranty. But, this has been such a horrible experience.
Can anyone help me out here as it is critical for me to get my data out of the laptop?