HP Support Forums

Join in the conversation.

Search the Community
turn on suggestions Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
This HP Community is for Customer to Customer Product Support. First Time Here? Check Out Videos on How to Search, Register, Post and More.

Webcam Not Available (2410 Views)
Reply
Reply
Topic Options
urwhaturnot Student
Student
urwhaturnot
Posts: 1
Registered: ‎11-19-2008
Message 1 of 4 (2,410 Views)
Report Inappropriate Content
Accepted Solution

Webcam Not Available

‎11-19-2008 08:33 PM

I am having problems with my built in webcam.  I have a HP Pavillion v265 and the webcam was working fine on the messenger but now it keeps getting an error message saying, "not connected".  When I go into Quick Play preferences it says webcam is working properly but does not come on like it is suppose to.  Any suggestions?
0
Reply
0
Please use plain text.
 
Teacher
Teacher
Morpheous416
Posts: 124
Registered: ‎11-18-2008
Message 2 of 4 (2,402 Views)
Report Inappropriate Content

Re: Webcam Not Available

‎11-19-2008 10:11 PM

Webcams are notorious for being "taken over" by software.. and other titles are not able to use them.  Even shutting down the system completely, dosen't free the device.

 

Try uninstalling the drivers from the Device manager and restart the system.

0
Reply
0
Please use plain text.
 
Teacher
Teacher
iam_fletcher
Posts: 105
Registered: ‎11-17-2008
Message 3 of 4 (2,355 Views)
Report Inappropriate Content

Re: Webcam Not Available

‎11-20-2008 06:10 PM

When did it last work? If you added a new messanger program or somthing like that, which has hijacked the webcam function, then I would try doing a system restore to a date before that install.
The First Sacred Law of Computers: Fast, Reliable, Cheap.....Pick Two The Second Sacred Law of Computers: Ask not of others that which may be easier found by Google The Third Sacred Law of Computers: Thou shalt not ask about an error message one did not bother to write down
0
Reply
0
Please use plain text.
 
PhD Student PhD Student
PhD Student
CharlesHP
Posts: 1,477
Registered: ‎11-17-2008
Message 4 of 4 (2,242 Views)
Report Inappropriate Content

Re: Webcam Not Available

‎11-24-2008 02:21 PM

I would suggest first check to see if the driver needs update:
and select "Launch an online diagnostic session"
 
If this doesn't find new driver or solve the problem, I would first try to find out if the driver is working by create a new user account, and if the webcam works fine under the new user, then you know some setting or configuration is messed up for the webcam witht the current user account. You can then try to correct the issue or simply use the new account.
=========================================================
I am an HP employee.
0
Reply
0
Please use plain text.