Why can't I download files from the internet? (12191 Views)
Reply
Honor Student
obnoxred01
Posts: 2
Member Since: ‎08-31-2011
Message 1 of 4 (12,191 Views)
Accepted Solution

Why can't I download files from the internet?

[ Edited ]

My laptop is not downloading internet files, whether they are games or files from a trusted website, or even Word documents sent to my email. I can start the download, but it never completes, and when I view what's being downloaded, the file will be on the list, but nothing is happening. I have Windows 7, and this is a new problem. I have been able to download before... any ideas would be greatly appreciated!

 

Provost
DavidPK
Posts: 30,685
Member Since: ‎09-24-2010
Message 2 of 4 (12,189 Views)

Re: i can't download files from the internet.

Hi,

 

What security software do you have on the notebook?

 

Open windows Control Panel, open Internet Options, click the Advanced Tab, click the 'Reset' Button, then click Apply and OK.  Restart the notebook and see if this has helped.

 

If it hasn't, on another PC, download the installer  Firefox, transfer this to your notebook and install it. - do you still have the same problems downloading using this browser?

 

Another option to try is the following.

 

Shutdown the notebook. Tap away at f8 as you start up to access Windows Recovery Console.  Use the arrow keys to select 'Safe Mode with Networking' and hit enter.  Let windows fully load in this mode and see if you can now access the internet and download - only choose a known 'safe site' such a Microsoft or HP as your security software will not be running while in this mode.  To exit Safe Mode, simply restart the notebook in the usual way and Windows will start normally.

 

Let me know the result.

 

Regards,

 

DP-K



---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Microsoft MVP - Microsoft Windows Expert - Consumer

Honor Student
obnoxred01
Posts: 2
Member Since: ‎08-31-2011
Message 3 of 4 (12,171 Views)

Re: i can't download files from the internet.

Going into safe mode and doing a download seemed to solve the problem... Thanks!

Provost
DavidPK
Posts: 30,685
Member Since: ‎09-24-2010
Message 4 of 4 (12,143 Views)

Re: i can't download files from the internet.

Hi,

 

You're welcome, I'm glad it helped :smileyhappy:

 

All the best,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Microsoft MVP - Microsoft Windows Expert - Consumer

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation