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claysawer
Posts: 2
Member Since: ‎12-13-2012
Message 1 of 4 (1,831 Views)

Why won't my laptop download anything?

Hi, I bought an Envy m6 with Windows 8 on black Friday and it's worked flawlessly up to this point. Now, whenever I try to install something (always a program with an installer) and try to open the installer, the Norton window that says "Do you want to authorize this program to make changes to this computer?" and I click "Yes" the windows goes away as it normally would, but then nothing happens. I'd appreciate any help.

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erico
Posts: 25,681
Member Since: ‎01-07-2009
Message 2 of 4 (1,805 Views)

Re: Why won't my laptop download anything?

That is the UAC (user account control) prompt. It is trying to protect you from yourself. :smileywink:

 

You can modify the setting if you like. The the search all programs and files box type in UAC and then select  change user account control settings.

 

UAC1.PNG

 

UAC.png

 

It means well.  

 

Best regards,

erico

 

 

 





Help others by clicking on the "Accept As Solution" button if my suggestion resolves the issue you were having
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2014 Microsoft MVP - Microsoft Windows Expert - Consumer

Honor Student
claysawer
Posts: 2
Member Since: ‎12-13-2012
Message 3 of 4 (1,803 Views)

Re: Why won't my laptop download anything?

Now I click the installer and just doesn't do anything at all.

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erico
Posts: 25,681
Member Since: ‎01-07-2009
Message 4 of 4 (1,794 Views)

Re: Why won't my laptop download anything?

Hi,

 

The original title of your thread was about downloading. I see no mention of that from you in your last post. Did you instead mean to say that you are not able to install programs is the issue?

 

Does the user account you are using to install programs with have administrative priveleges or is it a standard account?

 

 

What I need from you to help you is a detailed list of what you have tried. I also need feedback on the results of what has happened when you have tried my suggestions.

 

Otherwise, limiting the information flow in my direction  quickly going nowhere at all. If you really would to troubleshoot the issue, show me by helping me understand what you are seeing.  Just saying that the installer doesn't do anything, instead of providing details on what you are trying to install and any error messsages you are seeing, does not help me help you.

 

 

 

Best regards,
erico





Help others by clicking on the "Accept As Solution" button if my suggestion resolves the issue you were having
****I am a volunteer, I don't work for Microsoft or HP****


2014 Microsoft MVP - Microsoft Windows Expert - Consumer

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