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02-15-2009 06:27 PM
I just bought my HP laptop, it wont let me watch blu-rays. Its says it requires a update and it gives me this website (http://cyberlink.com/BDUpdate) but when i go to this website it says it cannot update because my software doesnt support it. Can someone please help me.
02-16-2009 08:55 AM
02-16-2009 01:17 PM
Can you list the specific movies you are having an issue with?
Is the disc being recognized in Windows? Are you getting to the Main Menu?
Can you also list the version of Media Smart? There is an update to 1.0.2221
Blu Ray is still new enough that they are posting updates to the format every few months. These updates require PC updates to match, and are usually tied to new releases.
Note also that there are a few behaviors that are normal but confusing - although based on your description you need an update.
These update requirements are not unique to HP, all vendors require these.
For Media Smart, the most recent updates will be via the application itself.
This is the document but as of today it is still not updated to cover Media Smart specifically:
I'll see if I can find the instructions for Media Smart update.
I am an HP employee
02-16-2009 09:11 PM
Thanks for the information. I tried Blu-ray "Curse of the Golden flowers", DVD-Finding Nemo and Ice Age. All won't work. After your reply I tried other DVD-Star Wars, Shrek and another cartoon movie Muggsy and they all work under MediaSmart DVD. So other than Blu-ray, even some DVD have problems playing, Why?
The Blu-ray disc played for about two seconds and the message "this disc is protected" appeared. I cannot get to the main menu. I tried different ways to see my version of MediaSmart but I couldn't find it. Pls advise.
02-17-2009 06:29 AM
""this content is protected"
This is a normal message if you are using "clone mode" with the screen output on the notebook and TV at the same time.
For this issue just press Fn and F4 to switch the output to the TV only.
This is covered in the document I linked to.
What version of MediaSmart are you currently running? Were you able to update via the steps listed above?
On the other DVDs, are you able to see them from the PC desktop? (Exit Media Smart, Click on Start/My Computer and see if the disc is seen.)
For non-DVD you can try to play them in Windows Media Player.
For Blu Ray the only option is Media Smart / Quickplay
I am an HP employee
02-17-2009 06:52 AM
thanks. How do I find out what version my MediaSmart is? I told u in another reply that I tried right click on MediaSmart/properties but I don't see version number.
02-17-2009 06:57 AM
Sorry, do the following, you do not have to have a disc in the drive:
Open MediaSmart and click on the DVD icon.
Click the gear icon at the bottom. This will open up the Settings page
Click on the "update" tab.
Look at the very bottom of this box, it will have the current version.
You will not see any updates listed, but if you click on the "Update your Mediasmart" button it will show the most recent update.
In my opinion, the application should list the updates without requiring a click on the "update" button, and maybe that will improve in the future.
I am an HP employee
02-17-2009 07:33 PM
I have a Pavilion DV7-1260us and I'm having the exact same problem. My blu ray movies from FOX will not play, and whenI play The Incredible Hulk the screen goes completely green (irony!). I have tried all updates for HP Media Smart and Power DVD Ultra and it DOES NOT work. Can anybody please tell me how to solve this?? I wish I could get a refund but i recently moved to Argentina and I cannot fly back to NY just to return a laptop!!!
02-17-2009 07:57 PM
Follow Bryan's instruction and try the Quickplay button next to the power button. It finally worked for me! Also in case you connect your laptop to the TV(what I did originally), you must press the keys fn and f4 to watch it on your TV. Like Bryan said clone mode does not work for blu-ray disc and you can only watch it either on your laptop or TV, but not both. Hope this help.