compaq cq61-320sa has ablank screen (256 Views)
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Honor Student
alkepo
Posts: 2
Member Since: ‎08-21-2012
Message 1 of 5 (256 Views)

compaq cq61-320sa has ablank screen

Turned laptop on and the power led and wireless led light up. The led's by cap/num lock are flashing but the screen is blank. I have tried the self diagnostics but nothing changed. Also I cannot power up the machine without the battery connected.

Distinguished Professor
Danjen
Posts: 2,520
Member Since: ‎07-10-2012
Message 2 of 5 (252 Views)

Re: compaq cq61-320sa has ablank screen

Try a hard reset:

http://h10010.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=us&docname=c01684768&product=1132551

Do you think the jack that the power adaptor connects to could be damaged?

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Master's Graduate
viki9324
Posts: 344
Member Since: ‎09-02-2011
Message 3 of 5 (251 Views)

Re: compaq cq61-320sa has ablank screen

Hi there

The LED lights near the Caps Lock and Num Lock keys will blink if an error is detected during the start up process. The LEDs will blink a number of times in a sequence and then stop. The number of blinks in the sequence indicates what component caused an error when it was being tested during start up.
If the LEDs stop blinking and the computer does not start, you can press the power button again to repeat the tests. Count the number of blinks, and use the chart to identify the error condition.
Knowing the number of blinks is helpful when you contact an HP support agent for technical help.
Caps Lock/Num Lock LED Component Tested Error Condition LEDs blink
1 time CPU CPU not functional LEDs blink
2 times BIOS BIOS corruption failure LEDs blink
3 times Memory Module error not functional LEDs blink
4 times Graphics Graphics controller not functional LEDs blink
5 times System board General system board failure LEDs blink
6 times BIOS BIOS authentication failure

 

Error code explanations
 
then contact HP for further Assistance
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Honor Student
alkepo
Posts: 2
Member Since: ‎08-21-2012
Message 4 of 5 (230 Views)

Re: compaq cq61-320sa has ablank screen

I have tried a hard reset but no difference. The cap/num led's flash twice which I'm told maybe a BIOS fault but how do you cure it when the screen is black?

Master's Graduate
viki9324
Posts: 344
Member Since: ‎09-02-2011
Message 5 of 5 (229 Views)

Re: compaq cq61-320sa has ablank screen

hi there

 

If You have a warranty you can talk to HP tech support

they will repair the com for free

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