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10-16-2009 06:38 AM
I have just had my Pavilion dv3 series laptop for about 3months now. The laptop always continues running for hours even after putting it into sleep mode. This display goes off while the computer keeps running, i always have to hold down the power button to turn it off. I also can not re enable hibernation for some reason. Spent hours on the phone with HP support but no one can seem to figure out anything.
Any ideas anyone?
10-16-2009 02:44 PM
Hi,Write down Your p/n number which is under Your computer and looks like this.
10-17-2009 02:06 PM
Which system are You suing now?
Which graphic You've got Nvidia or Intel?
If You are not sure let me know about it.
10-19-2009 04:35 AM
Uninstall Your graphic driver and try to install this one here.
Report back about results.
10-20-2009 10:48 PM
How do i find my current graphic driver? I looked in device manager | Display Adapters: i see two things listed
Mobile Intel (R) 4 Series Express chipset family and
Also i get an the following error message when i try to install the driver you sent:
"NVIDIA steup programs could not locate any drivers that are compatible with your current hardware. setup will now exit"
10-21-2009 06:37 PM
Mobile Intel (R) 4 Series Express chipset family here (Install and reboot Your system)
Only after that install drivers for graphic which I gave You above.
To solve problem with unkown device :
Go to Control Panel -> Devices Manager
Click with right button of Your mouse on each yellow sign and choose properties. Then go to bottom details and paste here Hardware Ids. This way we will know what it is.
Below You've got example how to do it: