dv6 2113tx notebook / laptop making annoying high pitched buzzing sound [ Edited ]

[TheFamousFive4]

I've bought my computer for barely 2 months DV6 2113TX from HP. It is also making annoying high pitched buzzing noise from under the keyboard on the left hand side. It is driving me bonkers. It is so ear piercing and irritating. I contact HP and they were really friendly, they told me to send it away for repairs so that is exactly what I did. I got it back 2 days later. Went home to check it and walah, the noise is still there but this time louder. The weird clicking noise coming from the right hand side sounded more often 2. I felt really annoyed, I contacted HP again immediately, a guess what they did? Told me to send it away for another repair. Can you believe it, 2 repairs in barley a week. They also told me that if after 3 repairs the problem is not fixed I will be entitled to a replacement or return. I've had enough of HP laptops for a lifetime. They better get it fixed or else I shall be .............................sad        PLEASE LET ME KNOW IF ANYONE ALSO HAS THIS PROBLEM, AND PLEASE TELL ME HOW TO CURE THE PROBLEM OR WHAT HP WILL DO ABOUT IT. THANKYOU

[nimzotech]

I've recently purchased the new pavilion dv6 se laptop. After about a week of use it only started recognizing 2GB out of 4GB RAM. It was determined to be a faulty memory slot. I had the laptop sent for repair, motherboard was replaced. I received the laptop about a good week later. All memory slots worked and I had 4GB of RAM again available.

Unfortunately I noticed a high-pitched whizzing sound being emitted from the middle of the keyboard. It is especially noticeable when I'm studying in a quiet environment. It is intermittent, but I can reproduce this especially when running on battery. I asked my wife to place her ear close to the keyboard and she confirmed she could hear it. Her Macbook Pro, does not emit any high frequency buzzing. HP was very polite over the phone but suggested I send the laptop again for repair.

Being a student and a full time employee I simply do not have time to be sending/receiving and dealing with tech support calls on a newly purchased laptop. I am now waiting to speak with a supervisor to have it returned for a refund. My 21 day exchange period is over, but HP repair had the laptop for at least half that time.

I'm dissapointed with this lemon. I'm looking forward to purchasing a Macbook Pro now running on the i5 Intel processor.

[TheFamousFive4]

What computer model is your?

[stychic]

I have the HP Paviion DV6T SE.

It is also known by dv6t-3000 or its model number: VX069AV

Appearantly HP has visited this problem in the past; check this thread out: ( Be warned: the BIOS update they offer below is for laptop models 

PRODUCT MODEL(S):  
Compaq Presario V6000 Notebook PCSeries
HP Pavilion dv6000 Notebook PC Series
HP Pavilion dv9000 Notebook PC Series

Don't use their solution if you want to boot safely ;-)

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00965412&lc=en&cc=us&dlc=&product=3433045

[stychic]

This will be my second time sending the laptop in for repair (all within one month of purchase date)

Hp refeused to refund me because laptop is over its 21 day exchange/refund policy. I don't think that is right because half of that duration was spent on shipping/receiving and HP repairs. My money can be freely used by HP, but I am left without a computer while it's being repaired.

[TheFamousFive4]

Hallo STYCHIC.

Have you contacted HP, what did they say about the return policy to you. By the way which country are you in.

I'm in Australia, HP told me that if I sent my notebook to be repaired 3 times with parts replace and the problem wasn't solved then I might be eligible for a refund.

The bad thing is the the service people can't fix the problem so they told me to escalate the issues, you should try that if they fail to do anything. If you do please tell me what actions they take, Thank You.

[stychic]

Hey Famous!

I have contacted HP support (phone, and chat) many a times. As you know my laptop is no longer covered under 21-day return policy. The first time the laptop was serviced for a defective memory slot and so the entire MOBO was replaced. When the laptop came back from repair it started buzzing this annoying high-pitched noise. It is more noticeable when running on battery. The situation has been escalated with a supervisor. I was granted additional 2 years of service warranty in the event this buzzing noise is not solved during this second repair.

• How many times had you sent in the laptop for repair?
• Of those times how many were related to the high-pitch noise?
• Were the technicians able to reproduce the buzzing noise?

When talking to tech support I simply thanked them for their service and requested I be connected to a manager/supervisor to escalate the issue. I advise you do the same. It is simply not fair for HP to use up my 21-day return period while they are busy repairing a new laptop.

Looking forward to you reply. I'm from the U.S.A.

[TheFamousFive4]

I've sent my laptop in 3 times due to the same buzzing sound.

They were unable to fix the problem as they can't hear the high pitch frequency noise due to ageing I guess. The perculiar thing is that the sound cannot be recorded in any way.

[TheFamousFive4]

How can I demand to speak to a manager or supervisor, will the operator allow me to speak to them. Will it help to escalate the issue with them?

[stychic]

Call the HP Tech Support number. Explain the fact that the laptop was already (and unsuccessfully) repaired 3 times. Given that you should ask to escalate the case to a higher level. You can also request to speak with a manager/supervisor.

Good luck