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11-08-2009 10:13 AM
I just purchased a dv7-3085dx and can not sync my iPhone with it. From what I've been able to read about the issue it has something to do with the intel chipset. Some users have been able to get this fixed with a bios update. Is there a Bios update for this computer yet? Where is it located or do you have any other suggestions in resolving this problem.
11-10-2009 11:01 AM
11-14-2009 12:07 PM
11-21-2009 09:12 AM - edited 11-21-2009 10:23 AM
I am not sure what exactly the dv7-3085dx model is, but I have a dv7t-3000 CTO with an Intel(R) Core(TM) i7-720QM Processor I just bought and am having problems synching my iPhone, so I thought I would share the details here.
First some background on some of the issues already mentioned here. There is a known issue with 64 bit Windows 7 and the Intel P55 express chipset not working with the iPhone (here is a good explanation). But when I look on my dv7t-3000 device manager I see the chipset listed as:
- Intel 5 Series /3400 Series Chipset Family PCI Express
So this may a new or similar issue.
My dv7t-3000 has BIOS version F.04 (someone mentioned in this thread 4.0, I do not know if that is the same thing).
Now, the specifics of the problem that I am seeing are:
- I have an existing iPhone happily syncing with my Win XP machine
- I have a new Win 7 x64 machine on which I have installed iTunes 64 bit
- The goal is to decommission the WinXP machine and move to the Win 7 machine.
- On the Win 7 machine there are two major problems
Problem 1: it seems to synch contacts, bookmarks, and applications OK, but when I try to synch other media it fails with ”The iPhone “seth-iphone” cannot be synced. The required file cannot be found.” (great error message, eh?)
- It may be pictures that cause this error but it is not clear. I cannot isolate to particular files that cause this. Sometimes photos sync and sometimes they don’t. Erasing the cache or deleting the iTunes indices does not seem to have a consistent positive or negative effect.
- I am simply synching the photos from a folder on the hard drive
Problem 2: discovered while exploring problem #1, On this machine it is incapable of restoring a backup. It always fails with “iTunes could not restore the iPhone “seth-iphone” because the backup session failed”
- I have even tried a complete restore to factory settings >> new phone. This fails also with “….The required file cannot be found.” followed by "“There are too many files open currently”
- After an attempted complete restore the phone is completely foo-bar, as in on the next sync iTunes tells me it cannot identify the phone and must do a total restore I go back to my old XP to do this)
If it were just Problem #1 then I might be convinced that despite my best efforts that I just have some errant iTunes meta-data lying about, but Problem #2 seems to imply some fundamental issue going on….
The commonality of all of these problems seems to be an INABILITY TO WRITE TO THE iPHONE. That seems to be the common thread. Although it will occasionally succeed in writing to the iPhone, all of the successes occur during primary read operations, while the failures occur during primarily write operations.
11-21-2009 03:24 PM
11-21-2009 05:37 PM
Has anyone tried the following? (I have not yet, but will let you know if I do):
- Using iTunes 32 bit instead of 64 bit?
- Running iTunes inside Microsoft's Virtual PC XP Simulator? This might open up a whole *other* host of issues though...like you would need *another* Outlook install on the XP instance to sync your contacts with, etc....
Also I got the following "hint" form HP support, but have not yet tried it:
One thing that seems to have worked for some is disabling Power Management for the USB root hub on the system that an iPhone is connected to.
The exact steps seemed to be:
Start / Control Panel / System / Device Manager
View -> Devices By Connection
Click arrow next to ACPI x64-based PC
Click arrow next to Microsoft ACPI-Compliant System
Click the arrow next to PCI bus
Click the arrows to expand "USB" related HW
Right click on USB Root Hub / Properties / Power Management
Uncheck "Allow the computer to turn off this device to save power"
They go on to say:
Some tried getting a PCI-based USB card. Some tried a downgrade to an earlier version of iTunes. Nothing has worked consistently.
On the other hand, this didn't work for all.
The PCI-base USB card would be an interesting idea, except this machine does not have any PCI slots :-). Anybody know a ExpressCard/54 card that acts as a USB port? :-)
I like that HP support is acknowledging the issue and trying. They said they will continue to look into this, I hope they come up with something.