HP Support Forums
Join in the conversation.
04-01-2012 11:03 PM
HP Pavilion dv7-1240
@3 weeks ago the dvd began not recognizing inserted discs when playing or burning. Not sure if it was associated with any updates. Have gone through the support page list with no success; looked through some of the forum posts yet help page no longer active on one and unable to locate one post which had lengthy bios info... . too tired to look further so any suggestions would be appreciated. thx
04-02-2012 12:20 AM
You have a couple of options as I see it please finf the solution given below might resolve your issue.
First go to Device Manager and uninstall the DVD driver then restart the unit and check.
Let us know how it goes!
*Although I am an HP employee, I am speaking for myself and not for HP.
*Did my response help with your issue? If so, please give me Kudos by clicking the "Kudos" button. Thanks!
"I work for HP."
****Click the White Kudos star to say thanks****
****Please mark Accept As Solution if it solves your problem****
04-02-2012 08:54 AM
Thank you for your reply
I have done the hp support list from checking bios ie it shows internal cd in boot up
have run automated fixit
have uninstalled and reinstalled drivers
have used various types of writeable discs
it still will not recognise that a disc is inserted
I believe that my problems started about the time I upgraded windows media player 11
in windows explorer it shows e drive for my dvd drive and I do not receive any error msg other than please insert disc *for both burning or viewing*
from my limited knowlege it tells me that the dvd drive is working properly
any other suggestions?