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08-05-2012 08:37 AM
everytime i put in any media, the disks starts to spin then it slows down. i click on the cd/dvd drive icon on computer (my computer), and it says to insert a cd/dvd when i already have inserted a cd, i inserted a empty writeable cd, and i have tested this with other media like dvd films and audio cd's, it still doesnt work. so i was looking through the hp forums when someones says use this application called fixit it can detect any problem, so i used it and it says that media in cd/dvd is not readable.
and i do still have warranty on this, so should i call customer service?
08-05-2012 08:47 AM
Hmm.. Looks like your Optical Drive is faulty. Call up Customer Service, and they should give you a resolution.--
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