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Re: elitebook 2740p battery not charging and HP Product Assistant crashes when beginning battery che (1378 Views)
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sazn Top Student
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sazn
Posts: 10
Registered: ‎04-26-2011
Message 11 of 14 (1,378 Views)
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Re: elitebook 2740p battery not charging and HP Product Assistant crashes when beginning battery che

‎04-27-2011 06:03 PM

I have completed the above steps, and the battery is still not charging. 

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Associate Professor Associate Professor
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Pankay
Posts: 1,889
Registered: ‎03-19-2011
Message 12 of 14 (1,367 Views)
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Re: elitebook 2740p battery not charging and HP Product Assistant crashes when beginning battery che

‎04-28-2011 01:53 AM

You installed the drivers i mentioned??

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sazn Top Student
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sazn
Posts: 10
Registered: ‎04-26-2011
Message 13 of 14 (1,364 Views)
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Re: elitebook 2740p battery not charging and HP Product Assistant crashes when beginning battery che

‎04-28-2011 07:06 AM

Yes, I downloaded and installed BIOS and chipset drivers, and followed the shutdown sequence.  It is working niow.  I called Tech Support and learned that the battery does not charge when it reaches a certain percentile because the computer recognizes that it already has a good charge.  When it drops below 95% charge or so, it will charge.  Mine is working correctly.  Appreciate your help, I was not aware of this design feature before now.  Overall it was a good exercise.

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Associate Professor Associate Professor
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Pankay
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Registered: ‎03-19-2011
Message 14 of 14 (1,360 Views)
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Re: elitebook 2740p battery not charging and HP Product Assistant crashes when beginning battery che

‎04-28-2011 07:12 AM

Yes it is true..

 

when some cells of battery goes bad then it stops charging beyond that limit..

 

you should consider replacing the battery when this limit reaches below 50%

||-Although I am working on behalf of HP, I am speaking for myself and not for HP.-||
//Click on Kudos if my reply was helpful and answered your question//

||-If my answer solved the problem please mark the topic as the accepted solution-||
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