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fingerprint reader not always active after hibernate (618 Views)
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busybard Honor Student
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busybard
Posts: 3
Registered: ‎04-15-2011
Message 1 of 6 (618 Views)
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fingerprint reader not always active after hibernate

‎04-15-2011 08:48 AM

When coming out of hibernation, about once every ten times the fingerprint reader doesn't become active.

 

Sometimes a sleep/wake will bring it to live, on other occasions I can cover up the reader for a few seconds and it starts working after that. On occasion I have to do a complete reboot.

 

This is a stock 4080us with Win7 and all the HP fixings still installed.

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Pankay
Posts: 1,889
Registered: ‎03-19-2011
Message 2 of 6 (609 Views)
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Re: fingerprint reader not always active after hibernate

‎04-15-2011 09:44 AM

Installing the latest driver may help you...

 

BIOS Update, Fingerprint reader Driver, Graphics Driver, Chipset drivers...

 

 

have you tried this??? :smileysurprised:

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//Click on Kudos if my reply was helpful and answered your question//

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erico
Posts: 18,824
Registered: ‎01-07-2009
Message 3 of 6 (607 Views)
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Re: fingerprint reader not always active after hibernate

‎04-15-2011 10:01 AM

Please identify your notebook/pc with more than the series number. Look at the base/rear/side of the notebook/pc at the barcoded sticker. Post items numbered 1 and 2 as seen on the following image.
c01931836.gif
Post the installed operating system version ( and whether it is 32 or 64-bit)

 

Best regards,
erico



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**Clicking the "Accept as Solution" option on a post that helps or solves your issue helps others googling for a solution to the same problem you are facing**

  Microsoft MVP 2013- Microsoft Windows Expert - Consumer
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busybard Honor Student
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busybard
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Registered: ‎04-15-2011
Message 4 of 6 (594 Views)
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Re: fingerprint reader not always active after hibernate

[ Edited ]

‎04-15-2011 12:04 PM - edited ‎04-15-2011 12:07 PM

I have HP and Windows autoupdate turned on. That should take care of all driver and OS updates.

 

The laptop is a Pavillion dv7-4080us. Windows 7 64-bit version.

 

Prod Number: WQ63UA#ABA

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erico
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Message 5 of 6 (567 Views)
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Re: fingerprint reader not always active after hibernate

‎04-17-2011 03:02 AM

 

busybard wrote:

I have HP and Windows autoupdate turned on. That should take care of all driver and OS updates.

 

The laptop is a Pavillion dv7-4080us. Windows 7 64-bit version.

 

Prod Number: WQ63UA#ABA

 

I recommend that you update the BIOS to the current version and install all of the  Operating System - Enhancements and QFE's. They are located in your notebook's Driver & Software page.  

 

Here is a link to your notebook's web support portal. You should probably save that in your favorites.

 

I suggest that you turn off AutoUpdate for bothe Windows and HP.

Let Windows and HP tell you what is available, but do not install them until you have had a chance to see what the updates are.

 

The reason I suggest this is that many PC and notebook owners have had update regret when a major update caused their notebook or PC to fail to boot into Windows. A wait and see attitude pays off. 

 

Best regards,

erico



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**Clicking the "Accept as Solution" option on a post that helps or solves your issue helps others googling for a solution to the same problem you are facing**

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busybard Honor Student
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busybard
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Re: fingerprint reader not always active after hibernate

‎05-06-2011 08:53 PM

I updated the BIOS and that fixed the issue - so far. Still, longer than I've gone before without getting the finger print scanner hang up on me.

 

A bit weird as I had all auto updates turned on and never saw this BIOS I pulled from HP manually.

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