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Honor Student
Posts: 2
Member Since: ‎03-01-2014
Message 1 of 4 (234 Views)

how to remove ads by buzzsurfing 2141ee

Hi,

 

Im not sure how it got downloaded but the ads by buzzsurfing is causing me trouble. Its not there on my laptop nor in my browser's extensions. Help please!

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PhD Student
Posts: 833
Member Since: ‎05-06-2013
Message 2 of 4 (220 Views)

Re: how to remove ads by buzzsurfing 2141ee

Hello,

 

Thank you for posting in the HP Support forum.

 

 

Could you please post your HP computer model and the operating system you use ?

Do you have antivirus software installed, is it up to date ? Have you run a scan with it ?

 

 

Please, read this guide with instructions:

http://malwaretips.com/blogs/malware-removal-guide-for-windows/

 

 

Perform all these steps -> steps 1, 3, 4 , 5 , 6 , 7 , 8A

Download, run and scan with the programs mentioned there. Usually, this fixes most of the issues.

 

If you have performed the instructions and you still face problems, just reply back and I will provide you with further instructions how to proceed.

 

I am looking forward to your update on this.

 

 

 

 

Best wishes,
IT_WinSec
Hewlett-Packard employee | HP Enterprise Services
Although I work for HP, I express my personal opinion.

Visit www.hp.com/makeitmatter

--Say "Thanks" by clicking the Kudos Thumb Up in the post that you find useful.
--Please mark the post that solves your problem as "Accepted Solution"
Honor Student
Posts: 2
Member Since: ‎03-01-2014
Message 3 of 4 (201 Views)

Re: how to remove ads by buzzsurfing 2141ee

I have done all of the above but the problem is still there.

PhD Student
Posts: 833
Member Since: ‎05-06-2013
Message 4 of 4 (190 Views)

Re: how to remove ads by buzzsurfing 2141ee

Hello,

 

I have sent you a private message - please, check it and reply there (the label up there near your nick name and Log Out button).

Best wishes,
IT_WinSec
Hewlett-Packard employee | HP Enterprise Services
Although I work for HP, I express my personal opinion.

Visit www.hp.com/makeitmatter

--Say "Thanks" by clicking the Kudos Thumb Up in the post that you find useful.
--Please mark the post that solves your problem as "Accepted Solution"
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation