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05-17-2012 08:44 PM
I have been having incredible trouble unblocking my windowslive email account. When I go through the process of changing my password they tell me they will send the new code to an email address that isnt operating and I cant access anyway. If they send the code to my cellphone, the code they send doesnt work either. I am at a complete loss as to what to do now as my old email address holds some very important info that I can no longer reach?Can anyone help me? I cannot even understand how my email account became blocked in the first place?
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05-17-2012 08:50 PM
You can try the following if you haven't already:
This is to validate ownership of the account by providing as much information as you can in order to gain access to your account. Please follow the steps below to go to customer support Windows Live account recovery:
1. Go to Forgotten password or other sign-in problems and click onReset your password.
2. Tick on I think someone else is using my Windows Live ID.
3. Click Reset your password.
4. Enter your Windows Live ID.
5. Enter the characters you see in the picture.
6. Click Next.
7. Tick on Customer support.
8. When Customer support appears, click on it
9. Enter the Windows Live ID that you are trying to recover.
10. Enter your contact email.
11. Click Continue.
12. Validate your identity by providing as much information as you can in the Windows Live account recovery page.
13. Follow the on-screen instructions thereafter.
If that doesn't work, you'll probably need to contact Microsoft directly.
05-20-2012 07:21 PM
08-03-2012 07:04 AM - last edited on 08-03-2012 09:46 AM by ValerieG
I have been having incredible trouble unblocking my windowslive email account. When I go through the process of changing my password they tell me to log in and after i log in it will not open and still say that my account account has been temporarily block.please help me to unblock my account, i have suffered on this process.
please you can mail be a link to enable me receive a verification code through my alternative email because i can not receive by phone.Thank you for your swift solution.
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