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netynet
Posts: 1
Member Since: ‎11-30-2012
Message 1 of 2 (578 Views)

hp support assistant - restart message

hi, 

 

i have a message from hp support asssistant to restart my computer, and everytime i restart the message keeps on going.

 

how can i remove the message?? 

 

thanks

 

 

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DavidPK
Posts: 31,439
Member Since: ‎09-24-2010
Message 2 of 2 (570 Views)

Re: hp support assistant - restart message

Hi,

 

Try the following

 

First of all, uninstall your current version of HP Support Assistant by using the Microsoft 'Fixit' on the following link - this is particularly useful in correcting issues that may prevent reinstallation on machines running a 64bit OS.

 

http://support.microsoft.com/mats/Program_Install_and_Uninstall

 

When this has completed, restart the notebook.

 

Next download and install the latest version of HP Support Assistant from the page on the link below - the download links are towards the bottom of the page.

 

http://h18021.www1.hp.com/helpandsupport/hp-support-assistant.html

 

After the installation, restart the notebook again.

 

Regards,

 

DP-K

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