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cbbathome
Posts: 1
Member Since: ‎09-25-2011
Message 1 of 16 (15,925 Views)

i can't open powerpoint files. ppt, pptx, etc.

I can't open any powerpoint files even though I have PowerPoint2010 on my notebook.  i can open presentations that I created in that program but not if I try to open them from MyDocuments or the internet.

 

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banhien
Posts: 34,153
Member Since: ‎01-29-2009
Message 2 of 16 (15,908 Views)

Re: i can't open powerpoint files. ppt, pptx, etc.

Hi,

 

What is the message ? Please try this:

 

(a) Right click a file, click "Properties"

(b) Click change and select "Power Point" as Open with

 

Regards,

 

BH
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Top Student
mitly85
Posts: 5
Member Since: ‎02-02-2013
Message 3 of 16 (14,903 Views)

Re: i can't open powerpoint files. ppt, pptx, etc.

I am having the same problem and I have tried what you suggested, but it makes no difference

 

 

Regents Professor
lions99
Posts: 5,461
Member Since: ‎09-16-2011
Message 4 of 16 (14,802 Views)

Re: i can't open powerpoint files. ppt, pptx, etc.

 

Hello,

 

@mitly85, I see that you're having an issue opening Powerpoint files. I have a couple questions before we get going if that's OK. 

Are you reciveing an type of error messages when you try to open the files?

Is it even giving you the option to open the files in the program? 

Could you please give a little more information about the issue.

If you have any more questions please let me know. 

THX

 

 

Top Student
mitly85
Posts: 5
Member Since: ‎02-02-2013
Message 5 of 16 (14,791 Views)

Re: i can't open powerpoint files. ppt, pptx, etc.


lions99 wrote:

 

Hello,

 

@mitly85, I see that you're having an issue opening Powerpoint files. I have a couple questions before we get going if that's OK. 

Are you reciveing an type of error messages when you try to open the files?

Is it even giving you the option to open the files in the program? 

Could you please give a little more information about the issue.

If you have any more questions please let me know. 

THX

 

 


Hi,

 

I simply get the message that 'powerpoint has stopped working.' It will open powerpoint normally and if I open off a USB.

 

The problem event name is : Bex

  Fault Module Name: ntdll.dll

 

 

Does that mean anything to you?

 

It will give the option to repair, but this does nothing

M

 

Regents Professor
lions99
Posts: 5,461
Member Since: ‎09-16-2011
Message 6 of 16 (14,784 Views)

Re: i can't open powerpoint files. ppt, pptx, etc.

[ Edited ]

 

I have a couple of more questions for you.

 

Has PowerPoint worked for you before? 

 

How long has it been giving you this issue? 

 

What OS do you have? 

                                        

THX

Top Student
mitly85
Posts: 5
Member Since: ‎02-02-2013
Message 7 of 16 (14,781 Views)

Re: i can't open powerpoint files. ppt, pptx, etc.

Well I literally installed it 2 weeks ago, I think.

 

Word works perfectly, all the downloads from the same source in word format open.

 

OS: Windows 8

 

 

I am planning to take my laptop to some IT people at university...see if they can help....this is a nightmare! :smileysad:

 

Regents Professor
lions99
Posts: 5,461
Member Since: ‎09-16-2011
Message 8 of 16 (14,776 Views)

Re: i can't open powerpoint files. ppt, pptx, etc.

 

 

OK, if you can try this: 

 

Go to Start -> Computer -> C-Drive -> Program Files ->MS Office -> Office 14 -> Right click onpowerpnt.exe-> Properties.>    Go to Compatibility tab -> Disable “Run this program in compatibility mode for” option -> Apply -> OK.

Now try opening PowerPoint 2010 again.

 

If this doesn't work I suggest doing a System Restore. A System Restore automatically creates restore points, a memory of the system files and settings on the computer at a particular point in time. In this case you will be able to set the notebook back to a time when the program was working for you. 

 

If you have any more questions let me know. 

 

THX

Top Student
mitly85
Posts: 5
Member Since: ‎02-02-2013
Message 9 of 16 (14,775 Views)

Re: i can't open powerpoint files. ppt, pptx, etc.

Hey,

 

Ok so I get to the disable compatibility part...but this is already unchecked...

 

I have a feeling restoring may not help...and this software has never opened links that I have downloaded...argh!

 

Thank you for all your help so far though ...muchos appreciatos!

Regents Professor
lions99
Posts: 5,461
Member Since: ‎09-16-2011
Message 10 of 16 (14,774 Views)

Re: i can't open powerpoint files. ppt, pptx, etc.

OK, let me know if you do the system restore. 

THX

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